Chargeback & Disputes Manager
At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
We are seeking a highly skilled and experienced Chargeback and Disputes Manager to join our team at PrizePicks. The Chargeback and Disputes Manager will play a critical role in managing chargeback processes, overseeing disputes resolution, and ensuring compliance with regulatory requirements. This position requires proficiency in Excel, along with 3-5 years of experience in chargeback and dispute management.
What you’ll do:
- Understand and manage the entire chargeback lifecycle, from initiation to resolution.
- Track and analyze chargeback data using Excel/Sheets to identify trends, patterns, and potential areas for improvement.
- Implement strategies to minimize chargeback rates and associated financial losses.
- Lead the resolution of customer disputes related to transactions, ensuring timely and fair outcomes.
- Coordinate with internal teams and external partners to gather necessary documentation and information for dispute resolution.
- Maintain accurate records of dispute cases and resolutions.
- Manage and mentor an overseas team responsible for chargeback and dispute management.
- Provide guidance, training, and support to ensure the team's effectiveness and productivity.
- Management of Chargeback Solution Systems and Relationships:
- Oversee multiple chargeback solution systems and relationships with third-party providers.
- Evaluate and optimize chargeback solution systems to enhance efficiency and effectiveness.
- Manage and track chargeback alerts, ensuring timely and appropriate responses.
- Develop and implement chargeback dispute alert strategies to challenge invalid chargebacks and recover revenue.
What you have:
- Bachelor's degree in Business Administration, Finance, Accounting, or related field.
- 3-5 years of experience in chargeback and dispute management.
- Experience with Compelling Evidence 3.0 will be considered an asset
- Proficiency in Excel for data analysis and reporting.
- Strong understanding of the chargeback lifecycle and associated processes.
- Experience managing overseas teams is preferred.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple priorities and meet tight deadlines.
- Ability to create, track, monitor and assess the success of business processes
Where you’ll live:
- Residence in or near Atlanta, Georgia or willingness to relocate.
Benefits you’ll receive:
In addition to your great compensation package, we’ll shower you with perks including:
- Company-subsidized medical, dental, & vision plans
- 401(k) plan with company match
- Stock options and bi-annual bonus
- Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required!)
- Generous paid leave programs, including 16-week paid parental leave and disability benefits
- Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
- Company-wide in-person events and team outings
- Lifestyle enhancement program
- Company equipment provided (Windows & Mac options)
- Annual performance reviews with opportunities for growth and career development
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
