Job Description
Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Building and configuring PCs and laptops as well as loading software. Tracing cabling between workstations and communication closets. Performs other related duties as assigned, including ordering equipment. Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
Required Education, Experience, & Skills
High School Diploma and 2 years work experience or equivalent experience
CompTIA Network+ and A+ Certified or equivalent experience
Required Skills to include:
Troubleshooting skills for applications running on windows based platform (office, browsers, printers, etc.)
Experience with HP/Dell laptops, tablets and desktops running Windows 10
Experience with Microsoft server software
Experience troubleshooting network connections while working with a remote team.
Experience with packet capture (Wire Shark, ETC)
Experience with Microsoft Active Directory
Excellent customer service skills
Knowledge in Asset Management
Preferred Education, Experience, & Skills
Proven experience in an administrative and support role. Ability to work both independently and as part of a team.
Self-starter with excellent written and verbal communications skills • Ability to successfully prioritize service issues based on multiple competing objectives. Ability to routinely multitask and reassign priorities. Ability to exert energy up to 20 pounds of force occasionally or a negligible amount of force to lift, carry, push or pull objects. Ability to be mobile to provide support throughout the facility and offsite offices.
Pay Information
Full-Time Salary Range: $49600 - $79400
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.