Description

The Investment Operations Sr. Manager will be responsible for effective and efficient oversight of several operational teams, key technology used by our business, issue-resolution, effective and well documented procedures, risk management and mitigation, maintaining an effective SharePoint site and knowledgebase of our business and oversight of special projects as assigned. The scope of responsibility will include Middle Office Operations and Business Support for Private Wealth Fiduciary (Omnibus) and RIA (Fully Disclosed) business.

Primary responsibilities include

• Responsible for leading a team of professionals that run our back-office operations which includes daily processing of our business, technology support, reporting, issue resolution, process improvement and documentation.
• Responsible for accurate processing of our daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, settlements, fee processing, etc
• Partner with Sr. Leaders and Risk to lead the preparation activities and information gathering for all exams and audits
• Develop adequate action plans to address and effectively solve for any issues and lead the execution of those plans efficiently and timely
• Ensure proactive ongoing assessment of our operational risk environment
• Develop and implement strategies to mitigate risk and establish effective controls where needed
• Effective oversight of key vendors who provide technology or services to our core operations, this includes monitoring service levels, remaining in regular contact with vendor points, addressing issues quickly and accurately and continuously implementing process improvements
• Ensure timely and accurate response and resolution to colleague inquiries regarding technology, issues, functionality, etc.
• Co-ordinate all business testing and documentation of testing results
• Identify trends and implement new processes, reporting, training, etc. to address unfavorable trends
• Support implementation and ongoing maintenance activities related to vendor services and technology solutions
• Oversight of the accurate and timely production of internal, client and regulatory reporting
• Lead the development and implementation of new reports and information/data reconciliations as needs arise
• Responsible for all procedures, forms, disclosures, guides and materials. This includes ensuring there is an adequate annual review implemented for all documentation, timely development of new documentation as needed and ongoing process improvement of our operating procedures
• Responsible for maintaining an effective and up to date Sharepoint site, which includes ensuring content is easy to find and continuously up to date
• Responsible for maintaining an accurate inventory of all business content (e.g., procedures, forms, disclosures, training material, guides, marketing material, etc.)
• Develop procedures and training plans as new processes, products and services are deployed
• Be a role model and champion for continuous process improvement and organizational effectiveness
• Effective people leadership and development, including there is adequate coverage for all core responsibilities and ongoing cross training

Qualifications, Education, Certifications and/or Other Professional Credentials

• 10+ years of experience in investment operations management
• Bachelors degree required, Masters degree preferred
• Experience liaising with OCC and SEC and Bank regulators (internal and external)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.