Job Description
Are you delivery focused with a passion for leading global initiatives? Do you enjoy leveraging data analytics to drive business objectives? Come join the Payments CS&I organization to make a difference and drive change for the benefit of the business and our clients!
The Global Strategic Delivery team leads initiatives across the Payments Client Service & Implementations organization to position the business to best serve our clients.
As a Senior Project Analyst in the Global Strategic Delivery team, you will be accountable for establishing a more data driven approach to improving the client experience through proactive outreach. You will support global projects that improve the employee and client experience, and help define the CS&I strategic roadmap.
Job Responsibilities:

• Define the data analytics strategy for a global strategic program (Success Through Service) with the goal of leveraging data to promote a more proactive client service model
• Deliver data-driven insights that support decision making related to the business strategy
• Identify, recommend and measure process improvement opportunities that will deliver business efficiencies and improve the client experience
• Understand key business performance indicators, derive insights, and develop forward looking actions
• Present and develop materials for senior-level executives that clearly indicate progress, roadblocks, and benefits
• Maintain accountability by quickly escalating issues and using best judgment to resolve
• Collaborate with partners across functions to improve data quality, reporting, and maintain adherence to high standards of data
• Build analytics reporting and dashboards to derive and communicate data insights
• Guide the future direction of Client Service & Implementations through connectivity to global teams, understanding of the Payments business agenda and a customer-oriented mindset

Required qualifications, capabilities, and skills:

• Bachelor's degree or higher
• 3+ years of relevant work experience
• Proficient with data automation and visualization tools (Alteryx, Tableau)
• Ability to organize/analyze complex data sets and synthesize findings into actionable plans
• Ability to think strategically and exercise independent judgement
• Self-driven with ability to drive projects to successful completion
• Ability to build relationships and interact effectively with senior level management and internal stakeholders
• Proficient in Microsoft Office (PowerPoint, SharePoint, Excel)
• Open-minded and collaborative team player
• Detail orientated

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.