Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Product Organization team defines and implements the product vision, strategy and roadmap across Zuora’s Billing, Revenue and Platform suite. The team is made up of Product Managers, Product Strategists, Product Designers, Product Researchers and Functional Architects to drive the product direction, customer experience, pricing and packaging. The team works closely with many parts of the organization, from Sales to Marketing, Global Services, Finance, and more.

This is a location specific position that requires you to regularly come into Zuora’s headquarters in Redwood City, CA to be most effective.

What you’ll do
We are seeking a visionary and strategic Vice President of Product Strategy to lead our product strategy and drive the evolution of our solutions. The VP of Product Strategy will play a pivotal role in defining the direction of our product portfolio, identifying market opportunities, and driving growth through innovation and differentiation. This role requires a seasoned leader with deep domain expertise in billing, payments, and subscription management, a strong strategic mindset, and a track record of driving product success in the SaaS industry.
Mission:

Define the product strategy for Zuora's Billing, Usage, Payments, and CPQ products, positioning Zuora as the undisputed leader in these domains.
Job Description:

1. Market Positioning and Research:

• Research, synthesize, and communicate Zuora market positioning.
• Analyze market trends, both macroeconomic and technological, to identify opportunities and threats.
• Develop a market map to identify target markets and quantify the opportunity.
• Define Ideal Customer Profile (ICP) for targeted marketing and sales efforts.

• Meet with customers and prospects weekly to understand their needs, pain points, and requirements.
• Articulate patterns in customer requirements and market dynamics to drive strategic innovation.
• Develop and test data-backed hypotheses on potential future markets for Zuora

• Synthesize learnings from customer and strategic innovation to shape the product roadmap.
• Rationalize and prioritize existing product roadmap based on customer feedback and market trends.

• Develop innovative approaches to develop pipeline and understand requirements in new markets.
• Ensure customers, prospects, industry analysts, and financial analysts understand Zuora's vision.

Your experience

• Bachelor's degree in Business Administration, Computer Science, or a related field (MBA preferred).
• 10 plus years of proven track record of success in product management roles within the SaaS industry, with a strong focus on billing, payments, and subscription management solutions.
• Deep domain expertise in billing processes and payment operations, with a strong understanding of market dynamics and competitive landscape.
• Strategic thinker with the ability to translate market insights into actionable product strategies and initiatives.
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Strong analytical skills and data-driven decision-making approach, with the ability to analyze complex data sets and draw meaningful insights.
• Entrepreneurial mindset with a passion for innovation and driving continuous improvement in product offerings and market positioning.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].