Jobs at JumpCloud

Provides internal IT support, resolves end-user requests, configures accounts and hardware, supports onboarding and training, maintains IT asset records, troubleshoots computers and peripherals, manages vendors, and contributes to IT projects involving documentation, system configuration, and integrations.

Develop, test, and maintain distributed systems and microservices for device management using Golang and related backend technologies. Build RESTful and gRPC APIs, deploy applications with Kubernetes, Docker, and cloud infrastructure, and maintain CI/CD pipelines. Collaborate on native operating system integrations and, for full-stack work, reusable Vue.js components. Apply AI throughout software development and testing, support device enrollment capabilities, participate in on-call rotations, and collaborate with globally distributed engineering teams.

Develop cross-platform device management software for Windows, macOS, and Linux using Go and Node.js. Build endpoint management engines, system agents, cloud APIs, MDM telemetry, and zero-touch enrollment pipelines. Work with operating system internals, authentication protocols, cloud infrastructure, CI/CD, Kubernetes, and automated testing. Collaborate with product, UX, architecture, and DevOps teams in a Scrum environment, contribute to planning, mentor junior engineers, and participate in on-call rotations.

Manage a portfolio of high-value B2B SaaS accounts in Mexico, serving as a strategic advisor to IT executives. Drive onboarding, adoption, retention, customer health, executive business reviews, and expansion opportunities. Develop success plans, mitigate churn risks, handle escalations, advocate for product improvements, and advise customers on IT infrastructure, identity, access management, and security best practices. Collaborate cross-functionally with Sales, Support, Product, Engineering, and Professional Services.

The Senior Revenue Accountant reviews B2B SaaS contracts, applies ASC 606 revenue recognition, manages billing and revenue schedules, prepares journal entries and reconciliations, analyzes revenue trends, supports audits and SOX controls, and improves close processes through automation. The role partners with Sales, Legal, Deal Desk, and Finance while maintaining NetSuite, Salesforce, reporting, documentation, and revenue accounting policies.

Provides Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Responsibilities include troubleshooting macOS, MDM, directory services, APIs, and platform issues; managing escalated support tickets; reproducing defects; collaborating with Engineering, Product, Account Management, and Implementation teams; maintaining technical knowledge; and creating internal knowledge-base content. The role is remote in India, requires English fluency, shift availability, and participation in on-call support.

Build and operationalize AI-powered outbound systems that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement. Integrate Salesforce, Marketo, Clay, enrichment, and engagement tools to improve pipeline generation and seller productivity. Prototype, deploy, measure, and iterate reliable GTM workflows using AI, automation, APIs, webhooks, and lightweight scripting while partnering with Marketing, Sales, RevOps, and Data teams.

Manage and grow channel partner relationships across the UK&I and France/Benelux regions. Build new reseller partnerships, generate pipeline, develop joint go-to-market strategies, support partner sales and deal closure, resolve deal registration conflicts, ensure program compliance, and conduct executive business reviews. The role requires advanced English and French fluency, EMEA channel experience, and a track record of building revenue-generating partnerships for SaaS or security infrastructure products.

Lead complex, cross-functional software engineering initiatives for JumpCloud’s device management platform. Responsibilities include architecture, technical strategy, solution design, development of highly available and performant services, requirements discovery, collaboration with product and UX teams, mentoring engineers, and driving projects across multiple teams. The role requires deep expertise in device management across major operating systems, cloud platforms, distributed systems, microservices, databases, Kubernetes, and CI/CD.

Develop cross-platform device management software for Windows, macOS, and Linux using Go and Node.js. Build endpoint management engines, system agents, MDM telemetry, enrollment pipelines, and highly available cloud APIs. Work with operating system internals, authentication and security protocols, automated testing, CI/CD, cloud platforms, containers, and Kubernetes. Collaborate across engineering and product teams in a Scrum environment, contribute to planning, mentor junior engineers, and participate in on-call rotations.

Leads quality engineering for major product areas and cross-team initiatives. Defines comprehensive test strategies, develops and maintains automated tests, performs complex debugging and root cause analysis, and supports incident prevention. Partners with developers and architects to improve testability, CI/CD releases, and collective quality ownership. Mentors quality engineers, contributes to hiring, manages testing risks, and drives coverage across unit, functional, integration, performance, security, exploratory, and acceptance testing.

Lead the design and delivery of machine learning and LLM solutions for analytics automation and business decision-making. Own the AI stack roadmap from prototyping through deployment and impact measurement, build real-time and asynchronous ML pipelines, establish standards for evaluation, observability, security, and cost management, and mentor analysts. Translate complex technical work into strategic recommendations while partnering across functions in a fast-paced B2B SaaS environment.

Leads JumpCloud’s product marketing function, including team hiring and development, go-to-market strategy, pricing and packaging, competitive positioning, sales enablement, thought leadership, and AI-driven workflow optimization. Partners with product, sales, and executive teams to translate platform capabilities into compelling market narratives, improve win rates, support revenue growth, and represent the company through demos, presentations, webinars, and industry events.

Provide Tier 1 technical support for JumpCloud customers through email, phone, chat, and remote sessions. Troubleshoot and reproduce complex or mission-critical issues, manage support tickets, collaborate with Engineering, Product, Account Management, and Implementation teams, and maintain technical knowledge-base content. The role requires strong macOS, MDM, directory services, iOS management, software management, REST API, and customer escalation experience. It is fully remote in Mexico, with an MDT weekday shift, occasional weekend work, and on-call participation.

Manage the global commissions lifecycle, including incentive plan design, payout calculations, exception resolution, deal attribution, statement delivery, and plan effectiveness analysis. Implement and drive adoption of commission management tools, configure data pipelines, create validation and performance dashboards, and deploy AI-driven anomaly detection and Q&A solutions. Partner with sales and executive leadership to align incentive plans with revenue objectives and improve automation, transparency, and accuracy.

Lead product marketing strategy for JumpCloud’s SaaS platform, including pricing and packaging, competitive intelligence, positioning, sales enablement, and go-to-market initiatives. Create battlecards, pitch decks, demo scripts, and AI-enabled workflows that accelerate sales. Build cross-functional alignment across product, sales, and marketing, while serving as a technical evangelist through customer demos, industry events, webinars, and executive briefings.

Design, build, and maintain scalable authentication and identity microservices using Go/Python/Node.js. Implement OAuth2/OIDC/JWT and SSO flows, deploy cloud-native services on AWS using Docker and Kubernetes, write automated tests and CI/CD pipelines, use AI-assisted coding tools, collaborate cross-functionally, and participate in on-call rotations.

Lead OEM and strategic ISV partnerships end-to-end: build relationships, manage technical onboarding and integrations, drive joint GTM, co-marketing, sales enablement, pipeline generation, and cross-functional execution while tracking program performance and operational health.

Perform product and business analytics: translate open-ended questions into hypotheses, analyze funnels and retention, run experiments, build dashboards and pipelines, collaborate with engineering and product, and deliver AI-enabled analytics to drive measurable business outcomes.

Own end-to-end commercial segment GTM strategy for Mexico: align Sales, Marketing, PMM, and Product; identify execution gaps; build and synthesize metrics and reports; present data-backed updates to senior leadership and Board; act as single source of truth and strategic advisor.