Jobs at Zscaler

Provide technical leadership to enterprise customers, own technical sales processes, qualify opportunities, build trusted stakeholder relationships, and deliver sales pitches, presentations, and whiteboards. The role requires extensive sales engineering or systems integration experience, hands-on networking and security expertise, and the ability to demonstrate enterprise cloud security and AI-powered solutions.

Leads complex, cross-functional Customer Success programs from strategy through execution and operational adoption. Establishes governance, charters, metrics, milestones, accountability, and risk management across Professional Services, Technical Success, and Support. Uses data-driven analysis to assess program health, guide course corrections, and provide executive-ready reporting. The role also supports AI-driven solutions and enterprise software implementation in a remote Customer Success PMO environment.

Leads Data Security product growth across the AMS region by driving sales strategy, supporting technical and commercial opportunities, enabling field teams, and translating customer insights into product strategy and roadmap improvements. The role covers competitive analysis, pricing, pipeline and churn analysis, customer escalations, deployment support, and data-driven business updates. It focuses on AI-powered data security products, including DLP, DSPM, and AI security solutions.

Lead the global partnership with Accenture, drive revenue growth, and develop joint offerings while managing key relationships within GSI partners.

Leads and develops a high-performing software engineering team responsible for scalable, security-focused products and petabyte-scale data processing. The role oversees delivery, accountability, talent development, architecture reviews, process improvements, technical evaluations, and cross-functional collaboration. It requires hands-on technical credibility with enterprise web applications and Ruby/Rails, plus experience managing engineers across multiple levels. Preferred experience includes AWS, Infrastructure as Code, cybersecurity, security telemetry, and mentoring engineering managers.

Own and expand a portfolio of large enterprise accounts in Germany by identifying new use cases for Zscaler’s Zero Trust platform. Develop multi-year account plans, generate pipeline, lead executive sales engagements, coordinate cross-functional teams and channel partners, follow a structured sales methodology, and maintain forecast accuracy. The role focuses on expanding existing customer relationships, increasing platform adoption, and securing long-term strategic partnerships.

Partner with Americas Sales GTM leadership to drive strategic people initiatives, scale the organization, and manage complex employee relations. Use people analytics to deliver predictive insights, mitigate risks, and translate strategy into executable HR programs. Serve as a high-autonomy HRBP focused on organizational effectiveness during growth.

Leads the regional sales engineering function in France, owning technical sales cycles, proof-of-value engagements, deal strategy, and technical win rates. Manages, coaches, and develops Sales Engineers while partnering with Sales leadership, customers, executives, and channel partners. Drives revenue growth, platform adoption, forecasting alignment, talent development, and technical excellence across enterprise security and cloud opportunities.

Leads Zscaler’s Brazil sales organization, including recruiting, coaching, and developing sales talent. Owns regional business strategy, forecasting, quota attainment, revenue growth, and customer engagement. Serves as executive sponsor for strategic partners, creates joint plans, generates pipeline, and drives opportunities through closure. Requires software or SaaS sales leadership experience, strong commercial performance, AI tool adoption, and residence near São Paulo.

Lead technical sales strategy for major Italian customers, positioning Zscaler solutions, driving complex Proofs of Value, shaping cross-portfolio architecture, and influencing product roadmaps. Engage stakeholders from practitioners to C-level executives, collaborate with account teams and solution architects, support forecasts, represent Solutions Consulting with partners and analysts, mentor senior Sales Engineers, and provide regional technical leadership across emerging security technologies.

Lead ThreatLabz’s threat research engagement strategy within Marketing. Develop positioning, messaging, content, and launch programs that translate complex security research into compelling narratives for CISOs, practitioners, information-sharing organizations, media, and AI-driven discovery. Partner with research, product, sales, enablement, and demand generation teams; empower sales with research-driven tools; monitor market and competitive intelligence; and lead hybrid, cross-disciplinary teams.

Leads the strategy, architecture, and operations of Zscaler’s global observability platform and telemetry pipelines. The role oversees petabyte-scale ingestion, platform modernization, reliability, SLOs, incident response, cost optimization, and automation. It also requires leading a distributed engineering organization, partnering with product, security, SRE, and support teams, and aligning telemetry capabilities with business outcomes.

Analyze EDR telemetry, alerts, and logs across endpoint, identity, network, cloud, and SaaS environments to identify and publish threats for managed detection and response customers. Communicate indicators and remediation context clearly, while improving detection workflows through orchestration, automation, and AI-enabled tools to handle high telemetry volumes.

Build and deploy secure, production-grade AI solutions, including retrieval-augmented generation, structured data querying, unstructured data mining, and agentic workflows. Partner with business leaders to identify AI opportunities, shape roadmaps, and advise on feasibility, cost, risk, and architecture. Establish monitoring, evaluation, access-control, support, and ROI frameworks while expanding reusable engineering standards and mentoring team members.

Guide customers through their Zero Trust journey as the primary post-sales contact. Provide technical guidance, product insights, adoption strategies, and best practices for integrating and operationalizing Zscaler solutions. Manage complex escalations, coordinate internal and external resolutions, identify adoption risks, and develop mitigation plans. Build stakeholder relationships, align customer objectives with business outcomes, and contribute playbooks and best-practice materials to strengthen the Customer Success organization.

Owns and develops critical Windows client connector service components, including RPC, user sessions, data pipelines, telemetry, and tunneling subsystems. Designs features, resolves complex production issues involving crashes, race conditions, lifetime bugs, and synchronization, and improves service reliability and maintainability. The role also addresses VDI workflows, reviews code, mentors engineers, and supports enterprise endpoint product delivery.

Own reliability and operational integrity for a global infrastructure fleet spanning GCP, AWS, and bare metal. Build production automation, self-healing provisioning systems, hardware lifecycle workflows, telemetry pipelines, and autonomous remediation capabilities. Define production-readiness standards with software engineering teams, including SLOs, health checks, and rollback requirements. The role also contributes to Agile processes and requires deep Linux systems expertise, cloud infrastructure experience, infrastructure-as-code proficiency, and strong Python or Go development skills.

Coordinates customer support and service activation for a global cybersecurity platform. Reviews and categorizes URLs, routes inbound inquiries, partners across teams to deliver technical services, and manages customer communications for migrations and infrastructure changes. Requires at least two years of customer service or support experience, networking fundamentals, strong customer interaction and project-management skills, and the ability to learn processes quickly. AI-tool proficiency, TCP/IP knowledge, CCNA certification, and high-touch technical engagement experience are preferred or advantageous.

Lead architecture and delivery of large-scale AI/ML infrastructure, LLM serving platforms, and agentic workflows for cloud-scale cybersecurity. Build secure, observable, reliable production systems; drive cross-functional architecture initiatives; mentor engineers; and translate complex distributed-system designs into business outcomes. The role requires expertise in distributed systems, cloud-native microservices, LLMs, production AI/ML operations, security architecture, and technical leadership.

Analyze EDR telemetry, alerts, and logs across Endpoint, Identity, Network, and Cloud/SaaS to publish high-fidelity threats for MDR customers. Improve detection workflows via orchestration and automation, and produce concise threat communications with remediation context.