Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
The IT Operations Admin will report to the IT Operations Manager in the Technology Department. This role will provide end user technical support on applications, built-in-house and 3rd party platforms. The IT Operations Admin will assist with monitoring system performance and troubleshoot issues as they arise. This role requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with other team members.

• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize, schedule, and administer all instances where enhancements and issue resolution are required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, Informatics, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Assist in the maintenance and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Maintain knowledge of enterprise applications.
• Utilize troubleshooting principles, methodologies, and issue resolution techniques.
• Develop and interpret technical documentation for training and end user procedures.
• Stay current on knowledge of trends in technology relating to software applications.
• Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
• Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in organization
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree in Computer Science, Information Systems or related field
• 0-1 years of experience in IT Operations/IT Support
• Understanding of object-oriented databases and the ability to write SQL queries.
• Experience with SQL - Relational Database Understanding, Queries for MS SQL Server
• Excellent analysis and problem-solving abilities
• Demonstrates effective communication skills with a focus on customer first
• Demonstrates advanced Microsoft Office (Excel, Access, Word, Outlook, PowerPoint is a minimum requirement
• Professional track record of superb interpersonal and communication skills
• Knowledge in full life cycle development of information technology solutions
• Experience in the integration of complex financial, customer, client service, and back-office data and processes
• Experience interfacing and integrating with various third-party systems
• Experience in Financial Services Infrastructure, Business Processes and Applications
• Knowledge of Microsoft Visual Studio, SQL Server Management Studio, Office, Visio, SharePoint, TFS
• Quality focus and attention to detail
• Prioritize, multi-task and complete tasks within timelines
• Professional track record of superb interpersonal and communication skills
• Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism and trustworthiness
• Experience in a fast-paced environment preferred
• Experience in a financial services industry preferred
• Knowledge of ITIL/ITSM practices and framework preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
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