Business Operations Analyst
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role: The Business Operations Analyst will strive to optimize business stakeholder experience and ensuring that business objectives are met. This role will also monitor and analyze operational performance against established goals and objectives to provide better visibility to management.
Key Objectives:
- Refine/build dashboards and/or reporting detailing BizOps KPI metrics; obtain understanding of quality standards and metrics within each Business Operations vertical.
- Extract information from company systems, activities, and customer inquiries to accurately track, analyze, and communicate outcomes.
- Establish and implement quality control and assurance processes to ensure KPI achievement.
- Report findings from quality control reviews to appropriate stakeholders.
- Using a business-centric approach, apply scientific problem-solving methodologies and investigative strategies.
- Continuously refine, review and improve quality reporting by measuring and analyzing quality of results, identifying corrective/preventive actions, and evaluating/updating standards and metrics.
- Partner with internal stakeholders and leadership to drive results, investigate/log escalated matters.
- Work on ad-hoc projects, as needed.
Qualifications:
- 2+ years of data analysis and/or QA experience OR Bachelor’s degree in business, STEM or other analytical field
- 1+ years experience with Salesforce and Looker Studio
- 1-2 years of financial services experience preferred
- Ability to independently manage multiple projects and deadlines
- Excellent analytical and problem-solving skills
- Proven ability to collaborate with various internal stakeholders
- Outstanding communication skills – both written and verbal
- Able to collaborate as part of a team in a dynamic and fast-paced environment.
Work Environment: Hybrid – office located in Houston, TX
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
