WhySailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices - oh, and everyone's really nice. That's what people say about SailPoint. We're known as the company where everyone wants to work, and we have the awards to prove it. If you're passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
The Role:
SailPoint has reimagined support for client success with the Customer Success Delivery Portfolio, offering a comprehensive complement to SailPoint's SaaS solutions. These bundles combine education, support, expert guidance, and community engagement into a single package supported by the identity experts at SailPoint you know and trust. Designed to meet the needs of clients with varying degrees of program maturity, use case complexity, support demands, and budget constraints, we have three levels of assistance to drive value and success at every stage of the customers SailPoint journey. This role will primarily focus on the Customer Success Delivery model.
Who you are:
You are an energetic and dedicated professional who takes pride in getting the job done right. You bring a consultative mindset to your role by striving to understand how things work so that you can identify the best way to implement solutions to everyday problems. You operate well with fixed deadlines as well as dynamic environments that require frequent change. You are curious and ask questions to understand and improve your knowledge. You collaborate effectively within a team structure and can take on tasks independently, following them through to completion.
What You'll Do:
Customer Success Delivery Portfolio Consultants at SailPoint begin with product training where they can leverage their education and experience to gain a deep understanding of our SaaS and/or Software solutions. Within a month or two, the expectation is that you will be ready to begin interacting with customers and be able to handle various calls, meetings and have the ability to be self-sufficient in setting up the base infrastructure required for Identity Security Cloud . You will continue to work as part of the Customer Success Delivery team but will largely operate independently, providing best practices to customers through working sessions and troubleshooting.
Responsibilities:

• Working with customers on the installation, integration, and on-going advisory aspects of SailPoint software and/or SaaS solutions.
• Communicating to clients and partners aspects of both the solution and the implementation at the technical and functional level.
• Running Architecture sessions for customers to provide Best Practice recommendations and align business processes to product capabilities.
• Working with the SailPoint Identity Security Cloud solutions to connect various customer systems and provide guidance for customers to move forward
• Run feature adoption workshops to understand where the customer is on their Identity journey with SailPoint. During these workshops, you will provide recommendations on what to tackle next based on program maturity and the priorities of the customer.
• Delivering technical enablement to help educate SailPoint customers and implementation partners.
• Building rules for customers and evaluating rules built by customers.

Requirements:

• 1-3 years of professional work experience as part of a technology company with at least 1 year of customer facing experience
• Experience working with IT SaaS solutions is preferred, however not mandatory.
• Experience setting up and installing software on both Windows and Linux platforms
• Database Knowledge in one or more of the following: Oracle, Sybase, MSSQL, MySQL
• Experience with enterprise directories such as Microsoft Active Directory, Azure/Entra ID, LDAP, etc
• Familiarity with networking principles: SSL/TLS/HTTPS, Certificate Management, Basic TCP/IP troubleshooting
• Experience reading and writing any of the following programming languages: Java, BeanShell/JavaScript/TypeScript, JSP/Servlets, Linux/Unix, SQL, PowerShell, Python, Ruby, C#, C++.

Preferred:

• Familiarity with cloud technologies: AWS, Azure, or GCP
• Familiarity with any of the following web technologies: SPML/SOAP, Web and Application Servers, RESTFull APIs
• Experience working with a project team that has deadlines and regular internal team and customer meetings
• Familiarity with quality assurance duties (usability testing, performance testing, automated testing, test scripts, test cases and test plans)
• Security software or IT audit experience would be ideal

Education:

• Bachelor's degree or equivalent experience (Computer Science or Engineering degree a plus), preferred, not required
• J2EE certification is a plus
• SailPoint Certified Engineer is a plus and is expected within 12 months of hire

Travel:

• This position may require up to 15% travel

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.