Block
Our purpose is economic empowerment.
St Louis, MO, USA
Remote
Hybrid

Global Customer Operations Policy Analyst, Cash App

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Employer Provided Salary: 80,000-159,800 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
You Will:

  • Drive the CCO policy governance program by creating policy governance documentation that adheres to the standards set within the CCO policy governance framework.
  • Work within the CCO policy governance framework, including creating policies and associated documents, synchronizing policies with regulations and associated requirements/controls, logging all documentation, approvals, and interactions in a central policy repository, and tracking approval requirements.
  • Collaborate with CCO subject matter experts to manage the policy inventory, including providing assistance on the development, socialization, and update of policies, programs, and procedures.
  • Assist the CCO Policy Manager with ongoing and purpose-built reporting by tracking policy life-cycles, including approvals, revisions, and implementations.
  • Manage work-streams and identify potential efficiency gains or meaningful iterative changes, follow-up with policy owners to determine issue resolutions and escalate to the CCO Policy Manager when needed, and build relationships with compliance and other partners.
  • Execute on all program goals, work within systems used to support policy initiatives, and assist in the identification of cross-enterprise issues.
  • Adhere to established communication plans and resources regarding the CCO policy program, and occasionally deliver policy management presentations.
  • Work within the CCO-wide system of record for policies.
  • Extract meaningful insights from policy management projects, and present findings to the CCO Policy Manager and larger OE team in a digestible format.
  • Be an innovative expert with partners helping teams achieve their goals.
  • Build relationships and credibility with business leads, peers in OE, external partners, and regulators through collaborative and independent projects


Qualifications
You Have/Qualification:

  • 3-5 years of experience in policy governance roles
  • Experience holistically managing 1-2 business units from a policy governance perspective
  • Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
  • Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
  • Ability to translate "big picture vision" into clear and actionable deliverables
  • Data reporting and KPI development experience
  • Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
  • Policy governance experience in Fintech, Banking, payments or related field
  • Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
  • Drive to learn and leverage new sets of skills or knowledge outside of core job functions
  • Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate


Even Better:

  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification


Qualifications
You Have/Qualification:

  • 3-5 years of experience in policy governance roles
  • Experience holistically managing 1-2 business units from a policy governance perspective
  • Demonstrated ability to work with stakeholders to identify and remediate gaps (regulatory, operational) in governed documentation
  • Experience managing competing projects, with ability to effectively prioritize and shift with little to no notice
  • Ability to translate "big picture vision" into clear and actionable deliverables
  • Data reporting and KPI development experience
  • Demonstrated ability to transform conceptual documentation requirements or existing documentation into standardized, comprehensive policies, procedures, and programs
  • Policy governance experience in Fintech, Banking, payments or related field
  • Demonstrated ability to influence cross-functional partners to come to consensus on mutually beneficial decisions
  • Drive to learn and leverage new sets of skills or knowledge outside of core job functions
  • Ability to work through ambiguity that includes drive for independent decision making, while also possessing the awareness to request assistance from peers or leaders, when appropriate


Even Better:

  • 5-7 years of experience in policy governance roles
  • Experience working in other capacities within the risk management lifecycle, including issue management, risk assessment, audit response, control testing, product policy review, or compliance
  • Certified Corporate Governance Professional (CCGP) certification
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Block Perks + Benefits

Block Benefits Overview

At Block, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs

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