IT Support Specialist
Vannevar Labs builds next generation defense software for the public servants keeping our country safe. As a team, we exist because we believe in public service, and we think that our democracy and government improve only if we put serious, collective effort into improving them, including the technology our government uses.
This mission has become urgent. Ukraine is engaged in a war for survival with Russia. China regularly flies nuclear-capable bombers into Taiwan and Japan’s airspace. The US and our allies are fighting a war of deterrence with woefully outdated technology. We build software to support these missions, including providing battlefield information to allies, identifying malign activity, and helping the US deter and deescalate conflict.
We are a profitable growth startup with some of the best defense investors in the world, including General Catalyst, DFJ Growth, Point72, and enterprise tech investors Costanoa and Felicis.
We have an immediate opening for an IT Support Specialist to be responsible for providing technical support and assistance to our internal staff members. The primary objectives of this role are to ensure smooth operation of IT systems and provide prompt resolution of any issues that arise.
The environment is comprised of MDM managed Mac, Windows, iOS and Android devices deployed to a remote user base. Microsoft 365, Atlassian, and Slack are the key tools used to conduct internal business
Duties:
- Respond to IT support requests via phone, chat, or remote support tools to provide timely technical support to end-users
- Diagnose and troubleshoot hardware and software issues, escalating complex issues to the appropriate teams when necessary
- Conduct routine maintenance tasks on endpoints such as software updates, patches, or vulnerability remediation
- Administer user access and permissions within IT resources
- Coordinate and track user on/offboarding activities
- Identify opportunities for process enhancements by collaborating with other teams and departments, implementing best practices
- Maintain an accurate inventory of company-owned IT assets
- Provide technical training and support to end-users on software applications and IT systems
- Document technical procedures and solutions within our knowledge base
- Provide quality IT support that enables internal customers to achieve company goals
Environment:
- Microsoft 365 Suite (GCC High) - Business tools and email
- Okta/Entra ID – Identity and Access Management
- MacOS/Windows/VDI Endpoints – MDM Managed
- Jira Service Desk – Ticket management and tracking
Requirements:
- Technical support or IT helpdesk experience: 1+ years (Required)
- Strong knowledge of Windows/MacOS operating systems
- Experience providing support to remote users
- Ability to prioritize tasks and work autonomously
- Familiarity with Azure AD and the Microsoft 365 Suite
- Health, dental, and vision insurance
- 100% remote - work from anywhere in the US
- 401k matching
- Mental benefits
- Flexible work environment - you manage your workday
- Pet and child care reimbursement during travel
- Unlimited PTO
Compensation
The salary range for this position is $90,000 - $120,000 + equity + 401K match. Within the range, individual pay is determined by experience, relevant education, and/or training.
Vannevar Labs is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you!
IMPORTANT NOTICE
We are committed to protecting the privacy of all applicants. Official emails from the company will come from an @vannevarlabs.com domain. Under no circumstances will a legitimate representative from our company contact you to request passwords, financial information, or other sensitive personal data. Please be vigilant of potential scams.
