The Role

MarketAxess has continued to grow its global business & presence both organically and via acquisitions of which Operations as a function plays a vital role in supporting. As a direct consequence of the acceleration of change and strategic growth over the years the operational processes and flows have become more advanced and complex whilst being maintained in a largely manual environment. The Client Onboarding function plays a critical role in protecting the firm against money laundering and other associated risks, whilst also forming a key part of the initial client experience of MarketAxess. With increased scrutiny from Regulators with respect to the effectiveness of control frameworks and Senior Managers oversight responsibilities, there is a requirement to maintain a robust control framework and attain the highest standards of risk management and record keeping. The Regulatory & Control Manager, working closely with the Head of Regulatory Controls (EMEA & APAC), will be responsible for strengthening our Operational Control Framework with regards to Anti-Money Laundering (AML) and Know Your Customer (KYC) risks, ensuring a robust 1st Line of Defence. The successful candidate will take on management of the Client Onboarding Team and be responsible for the day-to-day execution of procedures to ensure accurate and thorough application of internal AML policy.

How You’ll Make an Impact  

• Be responsible for the Client Onboarding function that serves Trading and Post Trade businesses across UK, EU & APAC
• Lead and manage the Client Onboarding team with a hands-on approach to ensure efficacy in the first line of defence unit aligned to organisational risk standards and key deliverables across the Onboarding function
• Assist in managing the control framework through RCSA, working in close partnership with Risk Management to ensure consistency with CRO targets and objectives
• As part of the RCSA and day-to-day management of incidents or errors, proactively identify and record issues with appropriate action items to address control gaps and weaknesses in a timely manner
• Central management and annual reviews of relevant policies and procedures
• Assist in the management of regulatory reviews and audit exams; closely monitor and manage issues and action plans
• Own of all KPIs/KRIs and production of quality information for regional governance meetings and management updates
• Supervise end-to-end process reviews and ‘deep dive’ analyses as required
• Provide guidance and training around controls, control substantiation and root cause analysis as needed
• Determine staffing requirements, training and overseeing personnel
• Promoting a positive risk and controls culture across Operations and the business
• Support the Head of Regulatory Controls to identify ways to drive continuous improvement and generate increased awareness of a robust control framework optimum governance structure and Legal Entity obligations

What We’re Looking for

• 3+ years of experience working in UK/EU financial services firms; minimum 2 years of people management experience highly regarded
• Good leadership skills with demonstrable experience of leading a client onboarding function in financial services
• Demonstrable track record of understanding oversight and governance processes, control evaluation and substantiation highlighting key risks
• Knowledge of the regulatory landscape and standards applied globally with regard to AML/KYC
• Experience partnering and representing Operations during Audit or Regulatory exams; experience developing meaningful suite of MIS/KPIs to illustrate key risks, health of business and distil core messaging
• Ability to introduce new ideas and help drive regional change
• Self-starter and tenacious; ability to motivate others as an effective member of a team as well as autonomous individual
• Hands on ‘solution driven’ individual
• Excellent communication skills with the ability to articulate concisely to senior management, and client base; excellent interpersonal skills, with the ability to influence key stakeholders outside of their direct control and hold them accountable to deliver
• Strong analytical and critical thinking abilities, willing to challenge assumptions; strategic thinker that sees the big picture and proposes changes to the control environment to align with business priorities and regulatory changes
• Adequate management of priorities in multi-task environment
• Good eye for detail and ability to remain calm under pressure
• Highly ethical; monitors strict adherence to governance and sets high standards of professionalism
• English required, additional languages advantageous

What You Can Expect from Us 

• Central Location: based at our city offices near St Paul's.  
• Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines 
• Paid Time Off: 25 days annual leave entitlement plus 2 charity days
• Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service 
• Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences 

Collaboration and innovation are integral to our success – it's how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.