Your Role and Responsibilities

A Customer Success Manager, Architect opportunity in IBM might differ from what you're used to. In addition to the people and commercial skills often associated with this position, an IBM Customer Success Manger (CSM) is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issues and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background, and through different communication techniques, you can showcase IBM solutions. You'll use excellent communication to articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and OpenShift expertise to help define a client's hybrid cloud architecture.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.

CSMs help customers achieve their business outcomes through architecture design, deployment, usage, and growth of the IBM Software offerings. In addition to people and commercial skills often associated with this position, an IBM CSM is also an architect. The CSM Architect should have a deep understanding of the technical aspects of the Business Automation portfolio - from initial architecture to implementation and deployment and should be a person who can quickly understand our client's challenging technology issues and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background, and through a variety of communication channels, CSMs are expected to showcase IBM's solutions whilst clearly articulating our technology compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

Using technical expertise and consultative style, CSM Architects quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, they guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products. We're passionate about success.

If this role is right for you, then your achievements mean your career is flourishing and our clients are thriving.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

Broad and deep technical experience with Business Automation

OpenShift expertise

Decision Management Solutions (IBM Operational Decision Management (ODM), FICO, PegaSystems, Drools, BAMOE).

Preferred Technical and Professional Experience

Experience in developing solutions on hyper scalers such as Azure, AWS, GCP.

Content Services & Records Management (IBM FileNet, Box, Microsoft SharePoint, OpenText Extended ECM or Documentum, Hyland OnBase, Nuxeo Insight, etc).

Document Processing / Capture (IBM Datacap, Kofax Capture, Amazon Textract, ABBY FlexiCapture).

Business Process Management Solutions (IBM Workflow, PegaSystems, Appian, etc.).

Business Process Mining (IBM Process Mining / myInvenio).

Business Process Mining (IBM Process Mining / myInvenio).

RPA Solutions (IBM RPA / WDG, Automation Anywhere, UI Path, Blue Prism, etc.).

Other Relevant Job Details

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you. We consider qualified applicants with criminal histories, consistent with applicable law.

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Wonder if IBM is the one for you?

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.