Bokun, a rapidly growing subsidiary of TripAdvisor Inc., is a leading reservation system and marketing platform for tours and activities operators worldwide. We empower these operators to streamline their backend operations and connect with an extensive network of online travel websites, facilitating the growth of their businesses.

Position Overview:

Bokun is seeking a Customer/Community Marketer to join our marketing team. The ideal candidate will focus on building and nurturing a vibrant community around the Viator brand, both online and offline, to drive customer success, engagement and referrals.

Key Responsibilities:

• Develop and implement strategies to build and grow a thriving community of users and advocates.

• Foster relationships with customers, gathering insights and feedback to inform marketing strategies and enhance customer satisfaction.

• Assist in the release and promotion of new Product updates and roll-outs

• Organize and host community events, both virtual and in-person, to facilitate networking and knowledge-sharing among users.

• Collaborate with partners to create and execute webinars, workshops, and other community-building activities.

• Actively identify and lead new initiatives to enhance customer engagement and loyalty.

• Work closely with the marketing and sales team to integrate community initiatives into broader marketing campaigns.

• Collaborate with the greater Tripadvisor group to leverage synergies and promote the brand within the larger travel community.

The Ideal Candidate:

• Demonstrates a passion for building and fostering communities.

• Understands how community engagement positively impacts customer satisfaction and business goals.

• Keeps abreast of the latest trends in community marketing and customer engagement.

• Has at least 2 years of hands-on experience in community marketing or a related role, with a track record of successful community-building initiatives.

• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.

• Proactively identifies challenges, improves processes, and challenges the status quo.

• Has a keen interest in travel and technology.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Generous vacation and paid time off policy.

• Opportunities for professional growth and development within a rapidly expanding organisation.

• Collaborative and supportive work environment with a team of dedicated professionals.

• The chance to make a real impact in the travel and tourism industry.

Application:

We value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request.  Please include the job requisition number in your message.

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