We are seeking a Customer Support Specialist to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card and mobile application. The successful Customer Support Specialist will be passionate about helping customers and ensuring they are satisfied after every customer support interaction. 

This role will report to the Customer Service Manager.

Who you are:

• Professional, confident, and resourceful
• Someone who can be a creative problem-solver while troubleshooting customer issues
• Patient and kind while addressing customer questions and concerns
• An active listener who can demonstrate genuine empathy to our customers
• Responsible and able to self-manage (work from home)
• Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
• Able to quickly learn about Greenlight’s products, services and policies

What you will be doing:

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to all company policies and procedures

What you should bring:

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with software, ideally CRM software, and strong typing skills

Shift:

• This position will require nights and weekends. The schedule may vary depending on business needs. Hiring shift will be afternoons anywhere from Noon to 11pm on weekdays and weekends.
• Customer support specialist is a hybrid role, which requires 1 in office day a week