ABOUT ZIPLINE 

Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. 

From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. 

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

ABOUT YOU AND THE ROLE  

Does building something with a high mission impact excite you? Are you a natural problem solver who enjoys every day feeling different? Do you have a drive to contribute to the big picture while rolling up your sleeves and getting things done?

As Zipline’s Customer Success and Community Lead, UK, you will be an important public face of Zipline internationally. You will be responsible for ensuring Zipline's successful launch in the UK as well as Zipline's continued operational success. 

This position is based in the north of England with 50% domestic travel within the UK expected. 

WHAT YOU’LL DO

• Successfully integrate a new technology system into the UK healthcare supply chain and facilitate the company’s launch with partner stakeholders
• Serve as Zipline’s day-to-day representative with local policymakers, businesses, and community organizations
• Coordinate with engineering and business development to ensure the Distribution Center aligns with operational and business goals
• Persuasively explain Zipline’s impact to our customers and other stakeholders in the private and public sector.
• Liaise closely with Zipline’s regulatory team to coordinate strategy on market entry and growth
• Create operational capacity for Zipline in the UK by integrating Zipline’s technology with early partners
• Coordinate with engineering, regulatory, business development and customer success teams to ensure success in a new region with both current and future customers, aligning construction of Zipline facilities with operational requirements and business goals
• Partner with Zipline’s finance team to ensure Zipline is running an efficient and financially disciplined operation within UK
• Meet regularly with Zipline’s customer success team, and customers, to ensure contracts are being fulfilled and customer KPIs are being met
• Play an active role in hiring new members of our team across the UK
• Rapidly learn every detail of Zipline’s technology so that you can map out how to maximize Zipline’s impact in the UK

WHAT YOU’LL BRING

• 8+ years of relevant professional experience in customer success, community engagement or similar
• An extremely entrepreneurial drive, especially when it comes to creatively solving hard problems in an unstructured environment
• Experience executing at a high bar on tight timelines and in rapid growth environments
• Excellent communication skills (verbal + writing) and ability to build strong relationships with internal business teams and external stakeholders
• Ability to prioritize efforts among multiple active projects on different teams and work independently across multiple time zones
• A willingness to jump into new projects, regardless of whether you've had previous experience doing something similar
• Previous experience hiring and leading a team
• Eligibility to work in the UK
• Ability to travel both within the UK and internationally
• Experience working in highly regulated environments is strongly preferred

WHAT ELSE YOU NEED TO KNOW  

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!