Customer Success Manager DSP/Zemanta

| New York, NY, USA | Hybrid
Employer Provided Salary: 85,000-100,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. 

 

Outbrain is seeking a results-driven, self-starter with experience running programmatic performance campaigns on some of the largest DSPs including: DV360, Yahoo, Xandr and TTD. The ideal candidate is proactive, agile, and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to ensure flawless campaign execution. You’ll work closely with the Sales team, product, engineering, data-sci, marketing to help lead the success of our clients' programmatic campaigns and provide thought leadership on strategies, optimizations and execution. You’ll build strong relationships and establish clear lines of communication with large performance buyers – from traders to VP/C-level.


What you’ll bring

  • Experience in programmatic ad tech/space – working directly with programmatic performance buyers or brandformance agencies – Major Advantage
  • 2 years of experience on large and known DSPs (such as DV360, Yahoo DSP, Xandr, TheTradeDesk, Quantcast, MediaOne and more) - Major Advantage 
  • 2-3 years of client-facing account management with an understanding of digital marketing, digital landscape and programmatic environment.
  • A go-getter and growth attitude. You’re hungry to achieve revenue goals via upsells and renewals. You are eager to try new approaches and strategies even if it means failing.
  • An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
  • An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
  • Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
  • Excellent storyteller & communicator. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.


Day in the life:

  • Support Outbrain DSP/Zemanta key Performance accounts in US – ensuring success and growth, working together with the Global Key accounts and growth teams. 
  • Maintaining a deep understanding of programmatic campaign execution, programmatic supply, different performance strategies, scaling of new opportunities and upselling new product features.
  • In your first month, you should find your bearings, begin to grasp the Outbrain DSP/Zemanta products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the hands-on campaign understanding, performance and optimization recommendations.
  • After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for successes and own failures.
  • When you finish up your first year, you’ll be an essential member of the customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.


More than Snacks:

    • Brand new NYC office in the Flatiron district with a flexible hybrid working model (3 days a week in office)
    • Generous vacation package and unlimited sick days
    • Become part of our success with our equity program
    • World class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with Matching)
    • Opportunities to join our mentorship program and inclusive Employee Resource Groups
    • Full access to our SmartBrain educational platform
    • Global Onboarding Experience



We Recommend #LifeAtOutbrain


Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.


Our company culture is welcoming, dynamic, diverse, global, and built on top performance.


Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!


Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.


Dive into the Outbrain experience via our Instagram account


The annual total compensation range for this position is $85,000-$100,000.00 including on-target earnings. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to salary, you may be eligible for an equity package, as well as our competitive benefits and perks to support you and your family as part of Outbrain's total rewards package.




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Technology we use

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What are Outbrain Perks + Benefits

Outbrain Benefits Overview

86% of our employees rank our Work Life Balance as excellent, according to our February 2022 Engagement Survey. Don't believe us? Check out our reviews and real employee testimonials. We accomplish this through our impact driven culture. We focus on getting things done instead of where or when it gets done. With a hybrid working model, we work how it best suits us - we come to the office for collaboration and stay at home to focus and re-energize. It's not uncommon to see a cat, dog, or infant Outbrainer pop up in a Zoom call - in fact, it's encouraged.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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