About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 20,000 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of March 31, 2021, Northern Trust Corporation had:

• $10.9 trillion in assets under custody/administration
• $8.2 trillion in assets under custody
• $1.2 trillion in assets under management
• $122 billion in banking assets

Northern Trust is looking for a Production Support Lead to join its Technology Team in Chicago.

Job Description AND Principal Responsibilities

The Cash Development Lead is responsible for leading the development team and deliverables within the Cash and Corporate Technology. This role covers the bank's core cash processing applications. The candidate will lead the team of Level 2-3 development and support personals, participate in resolving significant incidents involving required stakeholders. The candidate will also provide clear and concise business communication during discussion with product and architecture teams. The successful candidate will work across application development, application support, infrastructure, and business teams to provide technical solutions, deliver production changes, participate in application audit requirements, matters requires attention, resolve incidents and ensure root-cause analysis is completed and remediation is done. This position is a critical role working closely with the core business operations teams, application development teams, application product and solution architecture team.

• Primary responsibility is to lead the application development team and work with vendor, product team and architecture team in delivering technical solutions.
• Assign work responsibilities to all team members and make sure the stories are delivered in-time and with utmost correctness and hygiene.
• Work closely with solution architecture and product team for providing business solutions.
• Should be flexible for upskilling and manage team members of same and different skill sets.
• Availability to provide coverage during weekends in case of change implementation, scheduled DR events, release validation efforts and in cases of major issues / failure reported.
• Responsible for leading and implementing Disaster Recovery tests including FED resiliency tests.
• Technical expertise with installing MTS core service pack and snapshots
• Provide L3 support for production incident calls, involve needed teams in the call to fast-track the work around and get production back to BAU within SLA.
• Review and Maintain high standards of knowledge documentation in SharePoint/repository.
• Develop and maintain excellent relationships and communication with global stakeholders, self / other IT teams, and business areas.
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.
• Coordinate with upstream and downstream teams proactively for any risks or potential issues.

Experience and must have Skills

• Bachelor's Degree in computer science or equivalent
• 10-12 years of experience in application development preferably in Banking domain
• Must have - Strong experience with Unix, Oracle and enterprise web application architectures and modern frameworks
• Technical Expertise with MTS product, Entia database, RGW
• Experience with shell scripting
• Experience with IBM MQ, Solace
• Batch Support experience using Control-M
• Experience with enterprise monitoring tools like Dynatrace, CA APM, Sitescope
• Experience with Service Now (IT Service Management tool)
• Experience in leading team
• Experience in Agile Processes.
• Experience communicating with non-technical/business stakeholders using appropriate language suitable for the communicating technical issues and talking points

Good to have skills

• Knowledge and understanding of financial applications
• Knowledge and understanding of application servers, databases and networks in a corporate enterprise infrastructure.
• Knowledge of Java , Spring boot

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.