Sitting in between Pre-Sales, Post-Sales, and Engineering, the Forward Deployment Engineering team addresses the need for a fast action, technical role, who can enter into any stage of the customer lifecycle - aiding in various, value multiplying efforts. Answering questions from “How does this work?” to “Why doesn’t this work?” to “Can you make this work?” covering the three distinct areas of our workflow. Split across various work types, this role requires the ability to spin up quickly on the technical implementation and customer context, while retaining an advanced knowledge of product features to measure problems or requests against. 

The FDE team is passionate about serving others and enabling them through our technical capabilities seasoned with customer centricity. We are brought into a wide spectrum of conversations and work from customer support, pre-sales and post sales enablement, and R&D feature roadmap. Given our skill set and location amongst the teams, we are able to quickly build tools to meet needs for clients both internal and external. We see your time (both in and outside of work) as valuable and not something to be wasted. In that we plan our efforts as efficiently as possible while maintaining speed.

We are looking for someone who is always excited about solving complex problems from our clients and being the support of our support pipeline

Let’s talk about responsibilities

• Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs through the engineering lens in order to build successful customizations, configurations, and integrations.

• Resolve issues by researching and developing solutions, not just answers, working with any of our Core Engineering teams when necessary.

• Manage a queue of Development, Implementation, and Support related requests, working with your team members to prioritize incoming tasks.

• Work on Internal Research and Development projects to uplift the team and the whole organization (pre and post sales) (i.e. coming up with more scalable processes, building tooling enhancements, developing new custom reporting, feature work, etc.)

• Collaborate with R&D to manage product support and implementation.

Let’s talk about what you need to excel:

• Enjoy the challenge of developing quality code in a fast paced environment. 

• Experience in Python

• Detail-oriented and a creative problem solver.

• History of working in Atlassian and Git environments; knowledgeable of the tools and workflows. 

• Proven ability to juggle multiple priorities at once.

• People person. Able to maintain a calm demeanor in high pressure situations.

• Resourceful and self-driven. Hungry to learn.

• Helpful & supportive; able to dive in and help colleagues and clients solve problems

• Thoughtful verbal and written communications; able to be a detective as much as you’re able to lead a horse to water.

• Team-oriented and collaborative.

• Technically minded with an aptitude for analyzing data.

• Passionate about solving problems for others.

• Sees client support as a gift not a burden.

Bonus Points:

• Familiarity with REST APIs, AWS, and a willingness to learn more. 

• Experience with AWS S3, React, Pandas, Django

• Has dealt with full product lifecycle: design, implementation, and support

• Worked cross functionally with teams throughout an organization.

A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must

Let’s talk about us!

This is all about you, but you want to know a little about us. Jellyfish was started in 2017 as a team of three with one big idea: engineering is the core of modern business, so let’s create and manage it that way! With the help of our customers, we have built the first Engineering Management Platform, providing visibility into engineering organizations, their work, and how they operate. We enable leaders to align engineering decisions with business initiatives and deliver the right software efficiently and on time.