Junior Technical Support
We are looking for a passionate support consultant to join our Technical Support Team in Chicago. The technical support team is an internal function of ThoughtWorks that works closely with ThoughtWorkers and our Clients, in our offices and on client sites. But we do more than just IT support, we are a team of passionate and forward-thinking people, who work closely with our stakeholders to determine and execute strategies to enable consultants, clients, and guests to work effectively - in our offices and on client sites.
Must be able to go into the Chicago office 3-4 times a week.
Job responsibilities
- Providing outstanding customer service and support for various products used by Thoughtworkers such as video conferencing by Zoom, Sophos, G Suite tools, Okta, Sumo Logic.
- Support Office Operation teams to ensure in-office tasks run as smoothly as possible
- Troubleshoot Zoom room issues (restart zoom rooms, disconnect/reconnect hardware, etc.)\
- Promptly respond and resolve help tickets based on priorities
- Collaborate with key stakeholders including (but not limited to the greater TechOps team, Chicago Office Manager, colleagues and clients in-office, etc.) to support in-office needs.
- Drop off laptops as needed to FedEx and receive shipments from UPS/FedEx/USPS in Office.
- Have up to date systems based on laptop returns, stock room.
- Support the TechOps team in coordinating the shipping and delivery of equipment
- Be on-site before, during and after events, inceptions, client meetings, etc. to provide technical support.
- Provide, collect and share feedback to help improve processes and procedures
Job qualifications
- Basic networking knowledge to troubleshoot Wi-Fi issues.
- Familiarity using and supporting video conferencing (Zoom).
- Willing to learn new concepts and expand on their technical depth and share those learning with the team.
- Basic knowledge of OSX and IOS operating systems - (Windows/Linux/Android a bonus!)
- Basic knowledge with hardware such as Apple, Lenovo, Junipers, Palo Alto, Logitech, ETC
- Understanding the importance of Information security and practices.
Professional Skills
- Written documentation, updates and root cause analysis on IT issues to ZenDesk ticketing system.
- Knowledge of Macs (professionally or privately).
- Understanding the importanceUnderstanding importance of Information security.
- Ability to problem solve and troubleshoot hardware issues.
- A solid grasp and understanding of customer service and an aptitude to solve issues together.
- Regular communication with team, users and partners.
- Flexibilty and support for your team - this means sharing knowledge within the team and collaborating wherever possible.
Other things to know
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Travel
While we’ve traditionally been a traveling consultancy, we have adopted a hybrid working model with the majority of work being completed remotely from either home or local Thoughtworks offices. However, business travel to Thoughtworks office locations should be expected when required by Thoughtworks or our clients’ needs.
Company Policies
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
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Benefits: https://www.thoughtworks.com/en-us/careers/benefits
The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training.
Salary
$40,000—$45,000 USD