Xero
Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.
Melbourne, Victoria, AUS
Hybrid

Lead Engineer - Site Reliability (Metrics and Monitoring)

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 


At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.


About the role:


As a Lead Engineer within the Site Reliability Engineering (SRE) Metrics & Monitoring team you’ll have a thorough knowledge of industry-leading observability practices and extensive hands on experience. You’ll have a proven ability to provide strong technical mentorship, guiding engineers to upskill and enabling a focus on continual improvement. Working closely with the Product Manager and Team Lead, you’ll contribute your technical expertise and leadership to align team deliverables with the wider SRE and Xero initiatives. 


You’ll help to adapt and grow observability at Xero, informed by a strong understanding of systems and reliability engineering and modern SRE principles. You’ll drive uplift in observability at Xero, paving the way for engineering teams to adopt Open Telemetry. You’ll be a strong advocate for the customer while contributing to the technical direction and roadmap for SRE products. You’ll model a growth mindset and help improve our services by identifying gaps, promoting capability growth, discovering technical solutions to business problems and championing modern practices. 

What you'll do:

  • Design systems to improve adoption of Xero's observability tools with a strong focus on reducing toil in managing our monitoring and logging platforms.
  • Have a strong focus on developing and growing engineers through technical mentoring and coaching. 
  • Provide leadership around observability standards and practices.
  • Create systems that support and enable our product teams to uplift their observability practices.
  • Improve the implementation of system instrumentation as and when required.
  • Be a key member of the pod leadership, contributing to technical strategy, feasibility, backlog management and enabling delivery.
  • Participate in the wider SRE team on-call roster responding to Xero-wide incidents.
  • Empower other engineering teams at Xero to achieve a high standard of system awareness so they can create efficient, scalable and reliable applications for Xero's customers.

What you'll bring:

  • Experience with agile software development methodology including continuous integration and delivery.
  • An understanding of how solutions architecture or architecture design works in a large software delivery organisation.
  • Experience building and implementing observability with large distributed cloud environments (ideally AWS).
  • Excellent knowledge of reliability and observability concepts and practices.
  • An understanding of Open Telemetry and how it works.
  • Experience being on call and helping to resolve production incidents in a complex environment.
  • Experience in instrumenting applications and integrating with monitoring solutions like New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic or Splunk (ideally New Relic).
  • Proficiency in one or more object-oriented programming languages such as C#, JavaScript, Golang, Python etc. 
  • Experience with DevOps tooling, eg. Linux, Docker, Kubernetes, IaC, CICD tools.
  • The ability to help structure work to make optimal use of the team’s resources.
  • The ability to set quarterly and annual objectives for the team in collaboration with the Product Manager and Team Lead
  • Proven ability to engage, influence and build relationships with internal stakeholders.
  • Experience in managing and maintaining healthy observability platforms for a large user base.

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.


Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 


At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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What are Xero Perks + Benefits

Xero Benefits Overview

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Pet insurance
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Team workouts
Mental health benefits
Concern EAP benefits for all employees
Wellness days
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave
Generous parental leave
26 weeks paid parental leave.
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Flexible time off
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Meditation space
Professional Development
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks
Personal development training

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