Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Locating Desk Technician to act as the point of contact for all 811 ticket screening, field location actions, and requests in their assigned state, territory, or workload. The Locating Desk Technician partners with internal departments and external agencies to ensure the protection of our fiber in the field.
This is an onsite job at our Indianapolis, IN location working second shift (1pm-10pm).
Responsibilities

• Receive emergency and non-emergency calls and record important information.
• Address problems and requests by transmitting information or providing solutions.
• Prioritize calls according to urgency and importance.
• Provide field units with information about tickets from 811.
• Handle all interactions professionally.
• Enter data into the computer system and maintain logs and records of calls, activities, and other information.
• Review work orders against maps and internal metrics to determine Locator needs.
• Dispatch Fiber Locators based on business needs.
• Coordinate with fiber location companies and other utilities.
• Other duties as assigned.

Qualifications

• Experience in telecommunications, dispatch, or utility locating, preferred.
• High school diploma or equivalent experience is required.
• Proficient in Microsoft office applications.
• Excellent typing and data entry skills.
• Outstanding organizational and multitasking abilities.
• Ability to use sound judgment and critical thinking to prioritize multiple goals.
• Ability to use office equipment for extended periods.
• Impeccable customer service skills.
• Ability to read and comprehend maps.
• Geographical knowledge of your assigned region.
• The individual must possess outstanding written and verbal communication and strong interpersonal skills as they interface with subordinates, peers, customers, and vendors.
• This role will work second shift (1pm-10pm) with a lunch and other breaks.

Base pay range: $16.00 - $19.00/hour, commensurate with experience
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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.