Operations Coordinator, Agency
Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
Position Overview
The Operations Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. In this role, you will be expected to handle multiple tasks and projects in support of both internal teams and client accounts. This role requires someone who is efficient and detail-oriented.
Employment Level: Mid Level
Employment Type: Full Time
Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)
What you'll do
- Set up programs in Salesforce - ensuring all details are entered correctly in our CRM.
- Update programs with changes and keep accurate records between Salesforce and our internal tools such as Monday.com, Google Drive, etc.
- Interact with clients and collect and organize client deliverables (landing pages, assets, creative material)
- QA Landing Pages and submit edits before sending them to the client.
- Deliver leads and report details to clients weekly as directed.
- Submit, track, and deliver creative requests for campaign launch.
- Assist with proposals as needed by collecting and compiling quotes, templated slides, and other requested documents.
- Assist Client Success with QBR/Renewals by working with the internal operations team and the client to collect necessary data for reporting.
- Own recurring client report creation and/or updates to external dashboards.
- Run weekly reports and own dashboard updates for use in company standups.
- Quickly respond to all internal emails/requests.
- Conduct Lead QA as needed on client campaigns and deliverables.
- Function as internal support for company teams and departments by owning administrative duties related to Client Success, Sales, Operations, Media Planning, and Executive functions.
Who you are
- Bachelor's degree or relevant transferable working experience
- Experience working in or with digital marketing agencies
- Familiarity with Salesforce or other CRM tools
- Must have a working laptop/PC and internet and backup connection
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
- Excellent English communication, verbal and written
- Excellent time management skills and the ability to multitask while upholding a high level of accuracy
- Organized and detail-oriented
- Creative, problem-solving ability
**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
What we offer you
Our benefits and programs are designed to make your life better for you and your family..
- Enrollment in Philippine statutory benefits
- Healthcare reimbursement
- Company holidays to include all regular holidays declared by the Philippine government
- 14 days annual paid time off
- APAC First Friday speaker series where you can earn a bonus for presenting
- Ongoing career development opportunities, mentorship program, and more
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
Salary Range
TechnologyAdvice seeks to hire top-tier individuals across the world and intends for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision.
Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
Monthly Pay Range
₱46,000—₱60,000 PHP
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.
Any AI-generated or incomplete application answers will be auto-rejected.
