Key Responsibilities

• Responsible to process and maintain customer request via emails and phone call in SAP CRM System
• Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system
• Responsible in managing customer escalation by working closely with internal stakeholders
• Required to use existing procedures to problem solve customer escalation and follow up
• Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
• Required to adhere to business, operation procedures and financial policy

Functional Knowledge

• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written English
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Ability to understand customer issue, research through Applied Material processes and work with relevant team to resolve the request

Impact

• Positive customer experience towards Applied Material support and services.
• Strong support help customer retention

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

• "One Stop Shop" for customers for any type of Services requests. This includes: Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
• Face of Applied Materials for 24x7 call center support.
• Responsible for resolving customer issue from beginning to end.
• Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
• Must have order management support experience
• Must have SAP/CRM/ Supply chain process knowledge

Qualifications

Education:

Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$52,000.00 - $71,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.