Job Title: Product Manager

Location: US - GA - Atlanta (Sandy Springs - hybrid)

FLSA: Exempt

Job Overview:

The Product Manager will support the Director of Products and Systems by managing and documenting all Private Label protection product information, review, editing and analyzing consumer agreements and product pricing. Ensuring product alignment through legal, marketing, training, data configuration, API, reporting and dealer success teams. This position will act as product Subject Matter Expert (SME) for internal and external stakeholders.

Job Responsibilities:

• Create, maintain, and manage documentation for products (Program guides, Dealer Operations manual, etc.)
• Communicate product changes to relevant stakeholders
• Serve as SME on program and product information for internal and external stakeholders
• Work cross-departmentally with legal, marketing, training, and dealer success team to align and support product information activities and needs
• End to end state compliance owner for program and tracking of all legal forms
• Work with internal legal team for compliance updates, tracking, and any new state legislation updates
• Review marketing materials for accuracy
• Review training materials for accuracy
• Cross collaboration with internal SMEs to proactively address market demands
• Involvement in defect resolution, where applicable, to product rates or forms
• Understand impact of product changes to scope and size of projects and system changes
• Research and analyze protection products
• Work with reporting and analytics teams to build and maintain relevant analysis and reporting.
• Support team members by establishing effective interpersonal relationships, and cross functional partnering
• Communicate effectively with customers, advocate customer needs and initiate resolution
• Monitor and communicate key product metrics

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• BA/BS in Communications, Business or equivalent, Product or Project Management, Training
• 5+ years of product, account or project management or other relevant experience Demonstrated experience in client services (including account/client management, project management)
• Demonstrated experience working across teams in complex matrix organizations
• Strong project management skills a requirement
• Experienced project management software required, Smartsheet preferred
• Strong interpersonal skills
• Proficiency in Learning Management Systems
• Ability to analyze data, Looker/ Power BI experience an asset
• Ability to work independently and handle complex projects in an exciting and fast-paced environment
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.