Program Manager
Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
The Program Manager (Amazon) will be responsible for the business relationship between Syndigo and Amazon across all countries. This includes the day-to-day management of implementations & ongoing programs/project/technical support.
Cultivate relationships with executives and stakeholders within Amazon that help Syndigo differentiate in the market and grow engagement within the program.
Acts as client liaison and is responsible for planning and meeting program objectives.
Directs the program management efforts across all Syndigo products. Responsibilities include the management of requirements gathering, scope, time, cost management, quality, human resources, communication and risks based on the level of integration. Additionally, provides technical support to onsite users regarding workflows, feed failure lookup etc.
Will be accountable for pulling/pushing key performance reporting to clients to provide insights into the systemic & people processes established.
Identify issues, create hypotheses and execute analysis; translate data into meaningful insights; present recommendations to key decision makers.
Works with multiple internal stakeholders including Account Executives to develop and present quarterly business reviews, highlight improvement opportunities, and potential to grow and strengthen the business relationship shared objectives.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Implementation: Manages the complete project life cycle, including: discovery, analysis, estimation, development, quality control, delivery, and maintenance phases in conjunction with the product & technical implementation teams
- Requirements Definition: Leads requirements gathering sessions with the client’s business and IT users to clearly define and document the business need, working with the client to determine which needs are met by the core application and which needs would fall under a services agreement.
- Solution Design: Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering and development teams.
- Scope: Manages program scope according to program requirements and client constraints.
- Time: Develops and maintains program plans, including: analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.
- Cost: Responsible for creating program estimates, tracking program expenses, managing forecasted against actual costs, and meeting budgeted hours. If applicable.
- Quality: Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.
- Human Resources: Influence without authority. Manages resource constraints, performs weekly allocation of program resources, and directs resource activities.
- Communication: Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Syndigo Corporate offices.
- Risk: Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- Prior Amazon experience as a former employee or technology partner with a background in product, program, or vendor/seller services is preferred
- BA/BS degree in Computer Science, Business, and/or related field required
- 5+ years’ experience in project management or client-related position in SaaS
- May require travel for client meetings
- PMP certification preferred
- Must demonstrate excellent analytical, verbal, and written communication skills
- Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans
- Experienced user of SmartSheet, Excel & SharePoint
- Experience with software packages, including but not limited to Microsoft Office Suite including, Word, Excel, Access, and PowerPoint
- Knowledge of Salesforce and Jira preferred
- Exposure to the retail industry a plus
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Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
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