Description

ActioNet has an opportunity for a Program Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.

Duties and Responsibilities:

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery
• Maintain overall programmatic responsibility of the contract
• Organize, direct, and manage contract operation support functions involving multiple contract tasks
• Maintain and manage senior-level client/organizational interface
• Ensure satisfactory performance of contract task areas
• Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
• Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
• Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Basic Qualifications (required):

• Ten (10) or more years as a Program Manager for the Federal Government
• Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies
• PMP certification
• Managed a team of over 50+ IT professionals
• Good interpersonal, Problem-solving, and Time management skills
• Strong management skills to manage resources and day-to-day processes
• Demonstrated experience in full development life cycle development standards and best practices for quality assurance
• Strong attention to detail, organizational skills, and a commitment to quality
• Ability to work independently and collaboratively within cross-functional teams

Preferred:

• Bachelor's degree in computer science/information systems
• ITIL 4 Certification
• Help Desk Institute (HDI) Certification - Support Center Manager
• ServiceNow certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with solid qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to giving back to our Community, helping others, and making the world a better place for the next generation

ActioNet is proud to be named a Top Workplace for the tenth year (2014 - 2023). We have a 98% Customer retention rate. We are passionate about our customers' inspirational missions and entrust our employees and teams to deliver exceptional performance to enable our nation's safety, security, health, and well-being.

What's in It For You?As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to succeed; all you need to do is bring your best ideas, energy, and desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.