McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

This is an onsite position for Fort Worth, TX

Position Description: At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time. The Resolutions Specialist will be responsible for supporting escalated orders that need immediate attention. This includes supporting the pharmacist in end-to-end prescription processing, including order intake/restart, benefits investigation, prior authorization support, Rx setup and claims adjudication, patient assistance, as well as refill management and delivery coordination functions in accordance with company policies and procedures.

Schedule:

• Office is open Monday through Friday, 7am to 7pm Central Time. Must be available to work an 8-hour shift during these hours.

Essential Duties and Responsibilities: The primary role of the Resolution Specialist includes the following:

Resolution, triaging, and documentation of potential service issues

• Resolving issues by performing varied BPAS functions where appropriate in order to expedite or correct patient care.
• Triaging appropriate issues to other pharmacy operations teams and collaborating on action plans to resolve.
• Checking for compliance to SOPs, SLAs, expectations as well as contractual, Federal, and State regulatory requirements.
• Documenting the details of the potential service issues and resolution action plans, such as date received, source of issue, root cause of issue, resolution steps, etc.
• Following up on progress until issue resolution is achieved.

Analysis and reporting of major themes and root causes of issues

• Monitoring, tracking, and reporting results of issue resolution efforts.
• Aggregation, analysis, and visualization of key findings related to volume and type of service issues.

Communication and collaboration with stakeholders.

• Using a proactive communication style to model and promote culture of trust.
• Collaborating with operational leadership staff to understand and resolve issues, including building action plans where necessary.
• Communicating to patients or providers as appropriate related to issue resolution.

New Drug Launch Ambassadors

• Proactively working NDL orders
• Streamlining workflow prior to new drug expiration period

Maintaining escalations queue

• Communicate with patients regarding escalated orders and ensure resolution of issue is reached

Minimum Qualifications:

• Typically requires 5+ years of related experience

Additional Qualifications:

• Knowledge of healthcare terminology and experience in a healthcare environment
• Prefer 1+ years of experience working and understanding patients' clinical, financial and emotional needs related to patient access; prior experience or knowledge of working with insurance
• Excellent customer service skills
• Highly motivated and committed to excellence with a positive attitude
• Strong organizational skills, ability to prioritize and work under pressure
• Proficiency in Microsoft applications
• Ability to effectively work with people
• Entrepreneurial approach to bring new ideas to our service and solutions
• Flexible, adaptable, conscientious and detail oriented
• Is currently or is willing to become a certified pharmacy technician

Career Level - IC - Business Support - B4

Our Base Pay Range for this position

$22.56 - $37.60

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!