Salesforce Administrator
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As a Salesforce Administrator, you will work under the direction of the Salesforce Platform Manager to implement changes and enhancements to QGenda’s Salesforce platform. You will serve as a primary resource for all Salesforce-related questions and requests, and work closely with all departments at QGenda to ensure their Salesforce needs are met. You will complete project-based assignments within the Salesforce platform, aligning with QGenda’s Salesforce strategy.
How You’ll Make an Impact
- Implement new features and Salesforce add-ons and communicate these changes to departments when necessary.
- Manage multiple Salesforce projects while delivering a high level of accuracy in a timely manner.
- Implement and document all changes within Salesforce with a high degree of accuracy.
- Deliver high quality results in a timely fashion, and escalate issues to the Salesforce Platform Manager as necessary.
- Serve as a resource for all Salesforce-related questions and requests.
- Enable all departments to use the Salesforce platform efficiently and effectively through training of department leaders when necessary.
- Critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce and upstream and downstream applications, systems, and processes.
- Maintain a proficient understanding of QGenda’s Salesforce platform and setup.
- Continuously align with QGenda's dynamic and evolving Salesforce roadmap.
- Follow and adhere to all policies, including ticket-handling practices.
- Maintain a Salesforce Certified Administrator credential.
Experience You Bring
- 3+ years experience as a Salesforce Administrator
- Must have Salesforce Certified Administrator (CRT101)
- Excellent verbal and written communication skills
- Creative and analytical thinker with strong problem-solving skills
- Ability to meet deadlines, handle and prioritize simultaneous requests
- Strong understanding of the platform functionality and best practices
- Strong data management abilities
- Project management skills and a positive attitude
- Achieve thoroughness and accuracy when accomplishing requests and assignments
Not Required, But Nice to Have
- Salesforce Certified Administrator (CRT101) required
- Salesforce Certified Advanced Administrator (CRT211) a plus
- Salesforce Certified Sales Cloud Consultant (CRT251) a plus
- Salesforce Certified Service Cloud Consultant (CRT261) a plus
- Salesforce Certified Platform App Builder (CRT403) a plus
At QGenda, we value and respect our employees and their contributions, and we recognize their individual efforts to promote career development, financial security and well-being. The salary range for this role is $98,000.00 to $115,000.00, and actual pay is based on skills, experience, education and other relevant factors for a potential new employee. This job is eligible for bonus/incentive pay.
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.