Detailed Description

This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4.

Roles and Responsibilities

• Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors
• Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients
• Provide Tier 1 support for network and Collaboration infrastructures.
• Demonstrate continued growth and independence when working with clients and teammates
• Support network standards, processes and security at client sites.
• Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership.
• Participate in project meetings and design discussions.
• Communicate issues with team leads/supervisors
• Be able to approve/deny teams time cards and expenses
• Work in a fast-paced environment while maintaining a clean work environment.
• Participate in the delivery of project supplies.
• Fluent in project documentation; pre/post/client etc.
• Communicate project status and weekly activities to internal managerial staff
• Train new hires on expectations and standardizations.
• Lead small-medium sized deployments.
• Approve technician documentation and review
• Assist lead technician on-site to help sustain best practices on-site.
•  Understands all internal processes.
• Conduct customer site walks for enterprise customers
• Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects

Additional Duties

• Ability to receive instruction and perform tasks in a timely manner from Manager
• Extensive knowledge of all tools and how to properly use them in client environments
• Ability to help create client schedules and meet those deadlines
• Skills to create and deliver presentations.
• Be able to review team members and provide constructive criticism across all QPR categories
• Ability to act as a coach and mentor others
• Time management skills, ability to execute subtasks in the project.
• Strong ability to accommodate different personality types
• Strong ability to make consistent good decisions based on the situation
• Client-service oriented
• Understand all internal HR processes
• Ability to travel more than 50%

Skills and Experience

• Mid-level knowledge of core technology services
• Be able to build off team strengths and weaknesses
• Must be able to document issues and be able to
• Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
• Mid-level knowledge of network protocols and network design theory
• Strong interpersonal skills
• Excellent documentation skills
• Requires clear level thinking and the ability to react to situations accordingly
• 1-2+ years hands-on, technology related experience or equivalent education.

Minimum Qualifications/Technical and Educational Requirements

• Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model
• High school diploma or higher
• Ability to utilize downtime to work towards career aligned certifications
• Ability to grow and flourish in an ever changing corporate environment

Training/Certifications

• $2500 annual training budget as part of the Supervisor I role.
• Certifications to include:
  • CompTIA Project+
• ITIL Foundation Ver. 4
• CAPM
• PMI-ACP
• DASM
• DASSSM
• Candidates Choice

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