Job Type
Full-time
Description
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview
The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for Paylocity client employee product users. In this role, you will receive, prioritize, document, and actively resolve client requests, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will administer both technical and non-technical support, building crucial relationships across departments to address client needs promptly and effectively. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries.
Responsibilities
The primary duties of the Support Specialist include, but are not limited to:

• Administer Technical and Non-Technical Support: Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism.
• Interdepartmental Collaboration: Establish strong working relationships within and across departments to effectively prioritize client needs, communicate project status, and manage timing expectations.
• Scope Determination: Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives.
• Problem Solving: Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions.
• Data Gathering and Evaluation: Gather pertinent data, identify options, and recommend courses of action to achieve client objectives.
• Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction.

Requirements

• High School Diploma or Equivalent
• 1+ yrs demonstrated Client/Customer Service experience.
• Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls.
• Familiarity and comfort with web-based applications
• Intermediate experience with Microsoft Office, especially Microsoft Excel.
• Basic project management abilities specifically related to managing high volume client requests and solutions.
• Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season.

Preferred Skills

• Bachelor's degree in related field.
• Call Center Experience
• Bi-lingual Fluency Spanish and English
• Healthcare and welfare benefits concepts
• Demonstrated High-Volume Customer/Client first call resolution.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.