Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This job is essential to Bank operations and will be an onsite role.
Job Summary
This position in Cash Services is responsible for helping to train new hires, assisting in operational activities as needed, developing learning opportunities for the department, assisting in supervising the operations, and serving as a subject matter expert in department procedures and policies.
Principal Accountabilities

• Coordinate and facilitate new hire orientation and training.
• Evaluate new employees' readiness.
• Develop, organize and conduct training programs to address local needs and requirements (i.e. process and procedures, controls, manual balancing, etc.) as well as other stakeholder requirements (FedCash Services, Board of Governors, Treasury).
• Facilitate training through a variety of delivery methods including classroom instruction, on-line training, and on-the-job coaching.
• Maintain and update department procedures as needed.
• Create job aids, classroom handouts, instructional materials, etc.
• Update and maintain various attendance records, reports, and files; compile and generate reports in the online Learning Management System.
• Review and update existing training and evaluation materials.
• Assess training needs for new and existing employees.
• Serve as a subject matter expert for a sophisticated inventory and accounting application.
• Participate in processes and technology improvement initiatives, activities, and projects; create related procedures and/or training as needed.
• Represent or support management on Cash System work groups as assigned.
• Maintain a strong working knowledge of Cash procedures and controls; be supportive of management and Bank policies.
• Maintain confidentiality.
• Be a resource to department staff utilizing the tuition reimbursement program and related software support systems (e.g., Workday).
• Evaluate trainers' performance using an assessment tool.
• Perform other duties as assigned.

Other Accountabilities

• Provides ongoing operational support for the operation including, but not limited to, providing back up coverage for supervisors.
• Back up coverage for supervisors includes, but is not limited to, floor coverage in Paying and Receiving and managing the following: dock exceptions, order allocations, receiving differences, power resets, shredder jams, machine inspections, and end of day room inspections and paperwork.
• Maintain a safe work environment.
• Expected to obtain the ASTD Training and Facilitation Certificate within the first year.

Supervision

• This position is not required to directly supervise others but does include a mentoring/coaching role.

Knowledge and Experience

• Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree (preferred) and a minimum of 1-5 years of cash services job-related experience.
• Knowledge of MS Office and Web products including Word, Excel, PowerPoint, Visio, and SharePoint.
• Organizational skills, attention to detail, and ability to manage multiple tasks.
• Self-motivated and ability to work independently as well as collaboratively.
• Ability to perform role with minimal supervision, capable of exercising good judgment, and proficient at resolving routine problems independently.

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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