Search the 10 jobs at Avalara

Manage the most valued customers of Avalara, ensuring customer health and driving value. Set strategic direction in customer's compliance goals, facilitate setting outcomes and measurable goals, engage across organizations to identify risks, and facilitate customer conversations. Manage customer renewal conversations, remain up to date on Avalara's products, and develop use cases to guide customers. Provide problem-solving and prioritization in a high-growth environment. Collaborate with teams, maintain customer health, and expand customer success plans as needed.

Lead and manage a team of Customer Success Managers to ensure customer satisfaction and growth. Collaborate with sales and account management teams to meet customer needs. Analyze customer data to identify opportunities for improvement. Communicate customer feedback to product teams for development. Bachelor's degree and 6+ years of experience in customer success in a SAAS business required.

The HR Support Specialist at Avalara will provide Tier 2 support, administer business processes, maintain HR data integrity, assist in process improvements, support new hire onboarding, create documentation, and participate in HR projects.

The Technical Program Manager at Avalara will be responsible for planning, executing, and overseeing technical programs within Information Technology. They will collaborate with cross-functional teams, partners, and stakeholders to ensure program objectives are met. This role requires strong communication, program planning and strategy, execution, stakeholder management, risk and issue management, process improvement, team leadership, and methodology skills.

Responsible for providing analytical insights and recommendations to enable best practices in customer lifecycle management. Develop scalable models, drive new acquisitions, product and channel decisions. Uncover actionable insights and catalyze change for the company's customers.

Sales Executive at Avalara responsible for qualifying and closing sales leads, managing customer sales processes, developing industry knowledge, and building relationships with partners. Requires 5+ years of successful B2B sales experience with emphasis on acquiring new customers and knowledge in various industries and solutions.

As an Avalara Specialty Sales Executive specializing in the e-invoicing market, you will help improve the success of Avalara in the evolving world of tax compliance by identifying, cultivating, and closing business opportunities with prospective clients. This is a remote role reporting to the Director.

Support the planning, execution, and optimization of account-based marketing programs. Collaborate with key stakeholders to create effective ABM programs. Work with sales leadership to support outbound to target accounts. Ensure proper visibility on all ABM metrics.

The Vice President of Business Technology at Avalara oversees the strategic vision and daily operations of the Business Technology platforms, particularly focusing on Salesforce. Responsibilities include ensuring seamless operations, strategic development, and efficient integration to drive growth and value for the business. This role involves leading a global team dedicated to enhancing Business Technology platforms and delivering solutions.

The VP of Product, Developer, and Partner platform at Avalara will lead the vision and roadmap to unlock value through third-party developers and partners. Responsibilities include defining product strategy, promoting platform approach, providing leadership to the product management team, creating a roadmap for value creation, and ensuring product delivery timelines are met.