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The Customer Support Specialist II at Route plays a key role in providing advanced customer service support, contributing to training programs, and promoting a positive company culture. Responsibilities include solving customer claims, responding to inquiries, troubleshooting technical issues, and collaborating with cross-functional teams. The ideal candidate should have proficiency in Zendesk, excellent communication skills, problem-solving abilities, and a technical aptitude for troubleshooting.
As a Sr Director of GTM Operations, you will be responsible for strategic planning, revenue forecasting, performance analysis, and leading a team of revenue operations professionals. Collaborate with the SVP of customer success to drive improvements in metrics focused on retention and satisfaction. Manage sales and marketing alignment, optimize processes, and foster stakeholder collaboration across departments. Must have 8+ years of experience and a Bachelor's degree in Business, Marketing, or related field.
The Sr. Director of GTM Operations is responsible for strategic planning, revenue forecasting, and performance analysis. They collaborate with various teams to drive the discovery, onboarding, and nurturing of partnerships with global brands. The role involves leading a team, optimizing processes, and implementing tools and technologies to support revenue operations.