ON THE ROUTE TRACK

Route’s employees never stop celebrating — or being celebrated. That doesn’t just refer to incredible events and perks, including ski passes, making DIY terrariums, well stocked snack rooms, cross-office game nights or a day out in a suite at Crypto.com arena. Route also remembers to celebrate on the small scale — providing recognition and thanks for their employees’ hard work. And why shouldn’t they? Between talented employees, solid teams and a product fine-tuned to provide value to their customers and merchant partners, the team has a lot to be excited about. Route is living up to its core values — working together across teams, celebrating big and small wins, and having authentic passion.

Featured employees

CELEBRATING WINS

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Achievements worth celebrating.

What’s KB Burnell’s favorite thing about Route? The parties. “Kidding! Kind of,” she clarified. It wasn’t the parties themselves, but the idea behind them: Recognition. In a fast-paced startup environment, Route’s management never forgets to make space to be proud of their people. That drive to celebrate extends even further, into DEI initiatives — like Route’s annual “Celebrating Connections” event led by the Women’s ERG. This event aims to empower women in tech and e-commerce and bring the whole company together, regardless of if employees are in the office or remote.

Kimberly “KB” Burnell

Employee Experience and Community Manager

I so appreciate that leadership makes it a priority to pause, say thank you for the incredible work you’re doing and re-energize us to keep the momentum going.

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OPENING THE WAY

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Giving designers the space to design

SVP of Design Nick Allen knows that his team does great work — his job is just to clear the path. “I try to absorb and streamline processes as much as possible,” said Allen, “so that the team can do what they do best: design delightful and useful user experiences for our customers and merchant partners.” Everyone has a voice and can throw themselves into the project that interests them most. As the company moves forward, Allen plans to connect mentors and mentees to provide growth opportunities for everyone — knowing that when the individual gets stronger, so does the whole company.

Nick Allen

SVP of Design

No matter your tenure or background, creating a space where someone can contribute and be heard is the best possible way to build morale and design great products.

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Route

Customer Support Specialist

3 Days Ago

Lehi, UT

Hybrid

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Consumer Web • eCommerce • Information Technology • Insurance • Mobile

The Customer Support Specialist II at Route plays a key role in providing advanced customer service support, contributing to training programs, and promoting a positive company culture. Responsibilities include solving customer claims, responding to inquiries, troubleshooting technical issues, and collaborating with cross-functional teams. The ideal candidate should have proficiency in Zendesk, excellent communication skills, problem-solving abilities, and a technical aptitude for troubleshooting.

Route

Sr. Director, GTM Operations (UT)

3 Days Ago

Lehi, UT

Hybrid

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Consumer Web • eCommerce • Information Technology • Insurance • Mobile

As a Sr Director of GTM Operations, you will be responsible for strategic planning, revenue forecasting, performance analysis, and leading a team of revenue operations professionals. Collaborate with the SVP of customer success to drive improvements in metrics focused on retention and satisfaction. Manage sales and marketing alignment, optimize processes, and foster stakeholder collaboration across departments. Must have 8+ years of experience and a Bachelor's degree in Business, Marketing, or related field.

Route

Sr. Director, GTM Operations (NYC)

8 Days Ago

New York, NY

Hybrid

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Consumer Web • eCommerce • Information Technology • Insurance • Mobile

The Sr. Director of GTM Operations is responsible for strategic planning, revenue forecasting, and performance analysis. They collaborate with various teams to drive the discovery, onboarding, and nurturing of partnerships with global brands. The role involves leading a team, optimizing processes, and implementing tools and technologies to support revenue operations.

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