Search the 38 jobs at Upgrade, Inc.

Senior Product Manager role at Upgrade, responsible for defining and implementing key initiatives for the Upgrade Card product. Must have 5+ years of product management experience in a fast-paced environment and fluency in product development tools, SQL, web analytics, and A/B testing software.

Upgrade is seeking a Learning and Development Instructional Design Supervisor to lead the creation and delivery of learning programs for employees. This on-site role in Phoenix involves strategic leadership, instructional design expertise, team management, quality assurance, and project management responsibilities.

Supervisor, Merchant Underwriting role at Upgrade, leading and coaching a team of Home Improvement Specialists/Underwriters, advocating for team development, ensuring department goals are exceeded through effective leadership, and fostering productive relationships with business partners.

Settlement Specialist role at Upgrade, a fintech company, involves reviewing and processing settlements, negotiating payment agreements with customers, providing feedback, and supporting operational policies and procedures.

Join Upgrade, a fintech company providing affordable and responsible credit products, as an Analyst in the Financial Institutions Group. Interface with executives, develop investor experience, create marketing materials, assist in sales team operations, and manage relationships with financial institutions.

Vice President of Merchant Risk Operations responsible for all aspects of merchant risk for Home Improvement Loans. Develop and implement risk management strategies, lead a team, ensure compliance with regulations, and collaborate with internal teams. Hybrid role in Atlanta office.

The Regional Credit Manager at Upgrade will oversee and manage the Credit Department's indirect lending for automobile dealerships, collaborate with Regional Sales Managers, and educate Sales Representatives on credit to promote consultative solutions to key dealership decision makers.

Define and implement key initiatives for Upgrade’s credit card product, monitor and solve issues across the business, define new products and features, lead cross-functional teams, analyze product impact, and define key success metrics.

Knowledge Management Specialist responsible for research, writing, and editing professional quality process and job guide documentation in a financial services contact center environment. Must have experience in procedural documentation and content creation, exceptional communication skills, and a sense of ownership towards issue resolution.

Documentation Specialist role at Upgrade, a fintech company, responsible for creating and editing process and job guide documentation for operational teams in a financial services contact center environment. Requires 2+ years of related experience, formal writing skills, and financial services regulatory knowledge. Must have a Bachelor's degree and experience in a startup or fintech call center environment.

The Director of Payroll will oversee and manage all aspects of payroll operations for the company. They will be responsible for ensuring accuracy, timeliness, and compliance with payroll regulations in both the US and Canada. The ideal candidate will have extensive experience in payroll operations and stock administration, as well as a strong understanding of international payroll regulations and compliance requirements. This role will be based in the San Francisco office in a hybrid capacity.

Oversee and manage all aspects of payroll operations for the company, including US and Canadian payroll processes and stock compensation.

Director role in Capital Markets team. Responsible for establishing and maintaining funding capital from institutional investors. Analyzing financing options, negotiating legal agreements, providing analysis on collateral performance, and developing balance sheet management framework. Requires 7+ years of capital markets experience.

The Knowledge Base Writer will be responsible for creating and maintaining professional-quality process and job guide documentation in a financial services contact center environment. They will work closely with the Process Management team to establish standard procedures across operational teams.

The Knowledge Base Writer will be responsible for creating and maintaining process and job guide documentation for a financial services contact center. They will collaborate with operational teams to establish standard procedures and ensure consistency across the organization. This role requires expertise in procedural documentation, exceptional communication skills, and a strong sense of ownership.

The Deposit Controls Manager at Upgrade is responsible for ensuring consistency in meeting business and regulatory requirements related to deposit accounts. This individual will collaborate with partners and stakeholders, manage documentation, address and escalate potential deviations from compliance, and provide timely reporting of deposit operations results.

Responsible for managing day-to-day operations of a team of Account Specialists, handling escalation inquiries, developing processes, and supervising employees in a fintech company specializing in credit and banking services. Must have 3+ years of Bank Operations experience and 2+ years of supervisory experience.

The Fraud Recovery Specialist at Upgrade is responsible for mitigating and recovering potential losses by working closely with customers, partner banks, merchants, and payment processors to file disputes and recover funds. The role involves reviewing accounts for suspicious activity, identifying fraud trends, and providing exceptional customer service.

The Revenue Operations Analyst will play a vital role in the advancement of Upgrade. They will be responsible for analyzing data trends, coordinating projects, and ensuring metrics are in place to measure implemented programs.

Upgrade is seeking a Fraud Investigations Analyst to review fraud claims, conduct investigations, escalate suspicious activity, and support the Fraud Investigations Department. This is an onsite position in Phoenix, AZ.