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The Customer Experience Specialist at Xero provides support and guidance to small business owners, bookkeepers, and accountants to help them navigate and maximize the use of Xero's platform. The role involves handling customer queries, providing quality service, resolving issues efficiently, and actively engaging in proactive call campaigns to support customers.
The Customer Experience Specialist at Xero provides 24/7 support to Xero users, guiding small business owners, bookkeepers, and accountants through their queries. They aim to provide exceptional customer service and help customers make the most out of Xero's platform. Responsibilities include resolving customer queries, participating in call campaigns, and ensuring customer satisfaction. Success is measured by providing quality support, adapting to changing needs, collaborating effectively, and meeting targets for responses and issue escalation.
Join the Identity Team at Xero to contribute to building and maintaining a scalable platform that offers secure and seamless access to Xero's services. Work involves C#, .NET development on AWS, Jenkins, Terraform, Kubernetes, React, and TypeScript with a focus on innovation and growth.