Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Extended Expertise Consultant is an integral part of our mission within our Professional Services team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure. This is a highly technical, hands-on role and you will develop and maintain expert level skill sets on our products and solutions deployed within the customer's environment.

Your Impact

• Assist customers with their Incident Response efforts leveraging XSOAR (formerly Demisto) for Security Orchestration Automation and Response (SOAR) 
• Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
• Lead XSOAR technical implementation/operations in a customer environment 
• Interact with Security and IT technologies relating to customer environment
• Ability to communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences
• Ability to create documentation for XSOAR playbooks 
• Ability to refine and translate complex requirements and execute best practice solutions 
• Ability to lead a team 
• Other tasks and duties as needed to support the customer and/or business relating to XSOAR

Qualifications

Your Experience

• Experience in Python or Javascript 
• Experience managing complex security solutions in large environments
• Strong understanding of Linux or Unix, network troubleshooting analysis and current security threats
• Experience in cybersecurity incident response
• Strong understanding of cybersecurity technologies, protocols and applications
• Detailed technical experience in the installation, configuration, and operation of high-end security solutions
• Familiar with the Software Development Lifecycle (SDLC) methodology 
• Experience with IDS/IPS solutions and technologies prefered 
• Security Operations experience is a plus
• Excellent written and verbal communication skills 
• GCIA, CISSP, and/or DevOps certifications preferred
• Bachelor's degree or equivalent military experience required 
• Security Clearance Requirement - Security Clearance Preferred

Additional Information

The Team

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer experience in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.