Search the 12 jobs at Agero

The Associate People Business Partner works with the corporate PBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of dedicated client groups, act as the first point of contact to the business, and ensure the Business Partner model is embedded in dedicated client groups. Key responsibilities include employee relations, performance management, HR policy/process development, career development, talent management, change management, manager coaching, employee engagement, immigration, and leave of absence management. The role requires proactive partnership with management, understanding business needs, and maintaining business literacy about the company's financial position, business plans, and culture to effectively support and develop people managers.

The Associate HR Business Partner works with the corporate HRBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of client groups, and ensure the Business Partner model is embedded in client groups. Key responsibilities include employee relations, performance management, HR policy/process development, talent management, and more.

The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives.

The Senior Client Success Manager will lead client-facing activities, manage and expand partnerships, and ensure client needs are met. Responsible for relationship sustainability, financial performance, and achieving key outcomes by collaborating with internal and external stakeholders.

The Network Operations Manager is responsible for creating and managing the overall service delivery strategy for an assigned network region, improving service delivery metrics, customer satisfaction, and reducing costs. They also perform root cause analysis, foster partnerships with key providers, and manage providers to meet performance metrics. The role involves coordinating competitive intelligence and market feedback on essential issues.

Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, responsible for managing complete customer cases involving complex inquiries, warranty coverage, dealership complaints, and technical troubleshooting. Provide exceptional customer support and ensure a positive experience for all customers.

Field Operations Manager responsible for creating and managing the overall service delivery strategy for an assigned network region, improving service delivery metrics, reducing costs, and fostering partnerships with service providers.

Lead initiatives to design, implement, and maintain critical client-facing systems for real-time roadside assistance. Collaborate with product managers, mentor developers, and contribute to coding standards and practices.

The Performance Manager at Agero is responsible for creating and managing the overall service delivery strategy for all services in an assigned network region. They focus on improving service delivery metrics, customer satisfaction, and reducing costs. The role involves identifying underperforming markets, executing strategies for improvement, and building strong partnerships with key providers. The role requires strong analytical, communication, and relationship building skills, as well as the ability to work independently with minimal guidance.

As a member of our call center talent community, you'll be at the forefront of providing top-notch support to our customers. You'll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether you're a seasoned pro or new to the world of customer service, you'll have the chance to develop your skills, enhance your communication, and grow within our community.

The Candidate Experience Coordinator at Agero plays a crucial role in owning the recruiting process and providing exceptional experiences to all stakeholders. Responsibilities include managing interview scheduling, facilitating onboarding, and driving daily recruiting operations. The ideal candidate is customer-oriented with strong organization skills and tech experience.

The DevOps Engineer is responsible for the automation of all manual tasks, including build/deployment of the code, and processing data to enable continuous integration and continuous deployment frameworks. Key outcomes include acting as a liaison between application development and infrastructure teams, working in a fast-paced environment, using cloud APIs for monitoring, troubleshooting across multiple applications, and driving automation.