Benefits at Headway

Lead the IT function at Headway, specializing in Workday administration and collaborating with stakeholders to drive workflow efficiencies and implement automation solutions.

As the Engineering Manager for the Internal Tools team at Headway, you will be responsible for owning the systems used by non-technical teams to access healthcare data and take action. Your role will directly impact customer service, business expansion, and operational efficiency. You will work with various teams to understand their needs, create strategies, and drive value for Headway by improving efficiency, privacy, and ease of use for internal tools.

As the Manager of Provider Success at Headway, you will lead a team focused on the growth and retention of the company's most valuable provider segments. Your responsibilities include developing and implementing customer success strategies, leading and developing the team, tracking key performance metrics, collaborating with other teams, and addressing complex customer issues. Qualifications include proven experience in customer success management, strong leadership skills, excellent communication, strategic thinking, and a track record of driving measurable results.