Search the 2 jobs at KeyMe Locksmiths

The Operations Coordinator at KeyMe supports dispatching jobs to service providers, troubleshoots field issues, and ensures quality customer and partner service experiences. This is a hybrid role requiring occasional in-person work at the Hebron, KY facility.

Handle a high volume of calls, online chats, and emails from customers, resolving billing issues, product problems, and service questions. Maintain professionalism and empathy with clients to establish positive rapport. Collaborate with the management team to stay informed on product knowledge and company policies. Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers.