Search the 16 jobs at Kustomer

Lead a team of expert Customer Success Managers to enhance client relationships and achieve value from the platform, delivering unparalleled service and satisfaction for customers, and collaborating with cross-functional teams to exceed expectations and drive company growth.

As a Sales Development Representative, you will support the sales effort by prospecting, qualifying leads, and engaging with potential customers. Fluency in Spanish is a plus for success in the LATAM market. This role involves setting appointments, identifying target customers, maintaining engagement, and achieving quarterly quotas.

Passionate Mid-Market Account Executive with 6+ years of sales experience in closing large enterprise deals. Responsibilities include defining and executing sales goals, meeting sales quotas, acquiring new clients, delivering product demonstrations, and representing the company as an industry thought leader. Must have experience selling to Mid Tier + Enterprise accounts with complex sales cycles.

Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, MongoDB, and AWS. Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions. Write clean, maintainable code following best practices. Conduct thorough testing and optimize application performance for high availability and scalability.

The Manager, Technical Support at Kustomer is responsible for managing and mentoring the Technical Support team to meet the rapid growth of the platform. The role involves setting objectives, evaluating progress, instilling a high-performance culture, and ensuring customer satisfaction through effective problem resolution and teamwork.

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel,...

The Product Designer will join a team of talented designers focused on providing customers with a flawless user experience. They will understand complex problems and design intuitive solutions, leveraging data to inform decisions. Collaboration and communication with cross-functional teams is crucial, as well as improving and polishing existing designs. The designer will have 8-12+ years of product design experience and experience in B2B software or SaaS is a plus.

The Director of Product Management at Kustomer is responsible for delivering the vision and roadmap for exceptional customer experiences through their AI-driven platform. This role requires in-person work at the NYC hybrid space.

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

The Enterprise Account Executive will be responsible for closing large enterprise deals and driving sales initiatives for Kustomer. This role requires working with the sales leadership team to define and execute sales goals, consistently meeting sales quotas, acquiring new clients, delivering product demonstrations, and representing Kustomer as an industry thought leader.

Design, develop, and deploy robust and scalable full-stack web applications using Node.js, React, MongoDB, and AWS.

The Engineering Manager at Kustomer will oversee a software engineering team, manage team performance, provide technical mentorship, and contribute to the design and development of software solutions. They will play a key role in shaping technical vision and driving engineering excellence.

Technical Account Managers provide deep technical and product expertise to our strategic clients. They will work closely with Customer Success Managers to drive product adoption and coach our largest and most technical customers on best practices. TAMs debug and consult on highly complex technical integrations, develop tailored product- and code-based solutions, and collaborate with the Product & Engineering teams to surface feature requests that enhance the overall customer experience.

Responsible for managing end-to-end customer relationships, ensuring customer success and value from the platform.

Infrastructure engineer responsible for building systems and abstractions used by teams across the company. Role includes automation, scalability, performance, and availability.

Kustomer is seeking a Product Security Engineer to lead in formulating and deploying security measures to safeguard products and customers against cyber threats. This role involves proactive vulnerability assessment, staying updated on security trends, championing product security within the organization, and collaborating with teams to enhance the product security posture.