Search the 105 jobs at RingCentral

Seeking an experienced Enterprise Account Executive to join our Contact Center Practice. Key responsibilities include prospecting for new accounts, up-selling existing engagements, and driving revenue growth. Desired qualifications include 5-10 years of b2b sales experience and expertise in value-based selling and ROI creation.

The Senior Site Reliability Engineer will be responsible for providing ongoing support for production environments, developing infrastructure solutions, working on IaaC with Terraform, and contributing to production stability improvements. They will collaborate with adjacent teams and continuously improve system knowledge and documentation.

RingCentral is seeking a Supplier Diversity Manager / Small Business Liaison Officer to develop and oversee the company's Supplier Diversity Program, support RFP responses, and manage small/diverse business participation in contracts. Responsibilities include strategic planning, supplier classification, goal setting, compliance, reporting, and outreach to small business concerns.

RingCentral is seeking a Senior Site Reliability Engineer, Infrastructure to work on Docker infrastructure, Kubernetes, automation for deployments, and development of infrastructure solutions. Responsibilities include providing ongoing support for the production environment, developing solutions for infrastructure, working on IaaC with Terraform, and collaborating with cross-functional teams. Desired qualifications include a Bachelor's degree in Computer Science, experience in production support, knowledge of SRE principles, Linux, TCP/IP networks, scripting languages, CI/CD tools, and monitoring techniques. Nice to have skills include Go development experience, troubleshooting Python/Go code, cloud technologies, networking protocols, ELK usage, Grafana, and Docker infrastructure experience.

Lead the renewals process in collaboration with the account team, engage with key decision makers, negotiate contracts, identify upsell opportunities, communicate risk, drive continuous improvement, and educate customers on new features.

The Professional Services Lead at RingCentral plays a key role in developing team members, creating processes, and delivering an excellent customer experience in the contact center space. This junior leadership role involves mentoring, coaching, documentation creation, solution development, and more to align with RingCentral's core values.

RingCentral is seeking a Senior Site Reliability Engineer to work on Docker infrastructure, Kubernetes deployments, automation, and infrastructure solutions. Responsibilities include production support, system development, automation, and collaboration with teams. Desired qualifications include a Bachelor's degree in Computer Science, knowledge of SRE principles, Linux proficiency, and scripting experience in bash or Python. Familiarity with CI/CD tools and networking protocols is required. Experience with Python, Go, Terraform, Ansible, AWS, GCP, Kubernetes, and GitLab is essential.

Seeking a Customer Journey Specialist II to improve customer experiences and drive business outcomes. Responsibilities include designing and implementing programs, engaging customers at scale, managing cross-functional programs, and implementing change management initiatives.

Seeking a Customer Journey Specialist II to build and drive programmatic efforts to improve customer experiences and effectiveness. Responsibilities include designing/implementing programs, engaging customers at scale, managing complex programs, and implementing change management initiatives.

A Customer Success Manager to help customers align their business goals to current and future product capabilities. Responsibilities include encouraging customers to utilize new features, relaying customer feedback with internal teams, evaluating churn and downsell risk, developing adoption plans for customers, conducting customer success reviews, building customer relationships, and aligning customers with enablement resources.

Design and develop FedRAMP documents required for FedRAMP Certification, update policies and procedures for FedRAMP control groups, perform continuous monitoring activities, coordinate with multiple teams, analyze efficiency of documentation, prioritize enhancements.

The Director, FedRAMP Technical Program Manager is responsible for facilitating activities required to obtain/maintain/update FedRAMP certification and reporting status to the RingCentral CISO. They coordinate efforts, manage the FedRAMP program, provide technical leadership, and track project milestones. They should have proven experience in FedRAMP authorization, knowledge of NIST standards, and strong analytical and problem-solving skills.

Seeking a motivated Sales Manager to lead a team of Inside Sales Representatives/Account Managers in the Enterprise segment. Responsibilities include driving revenue, managing team performance, and collaborating with field sales employees. Qualifications include sales management experience, inside sales experience, and knowledge of VoIP, Cloud, and software. Must have experience managing remote employees and be familiar with Salesforce. Position is hybrid/in-office in Dallas.

Work as a Senior Advanced Support Engineer at RingCentral, the global leader in cloud-based communications and collaboration software. Responsibilities include handling escalations, projects, training, and mentoring ASEs. Desired qualifications include a Bachelor's degree, 1-3 years of experience in an Advanced Support Engineer role, and certifications like CompTIA Net+ and SIP School Cert.

The Senior Advanced Support Engineer role at RingCentral involves working on escalations, existing workload, and projects, cascading new product information, remaining current on software defects and upgrades, providing training to the team, acting as an unofficial TAM for escalated accounts, conducting customer escalation case reviews, mentoring team members, attending meetings, assisting during outages, and more. Desired qualifications include a Bachelor's degree, 1-3 years of experience in a similar role, and various certifications and skills. RingCentral offers comprehensive benefits and a customer-focused work environment.

Seeking a motivated Sales Manager to lead a team of Inside Sales Representatives in the Enterprise segment. Responsible for driving revenue, managing team performance, and collaborating with field sales employees. This is a hybrid/in-office role in Dallas.

Sales Development Representatives at RingCentral are responsible for building critical new relationships with prospects and partners around the world to grow the pipeline of qualified new opportunities for the Inside Sales team. The ideal candidate is a self-starter with successful lead follow-up and sales development experience at multiple executive levels within small to medium-sized organizations.

As a Technical Account Manager at RingCentral, you will be responsible for managing customer expectations, developing a deep understanding of customer infrastructure, and optimizing their systems for best performance with RingCentral services. You will also serve as a trusted technical advisor and collaborate with internal departments to fulfill customer needs.

Senior Content Designer - User Education role at RingCentral, responsible for developing intuitive help and support solutions for users by writing clear, concise, and consistent user education materials. Must collaborate with cross-functional teams to enhance user experience and maintain documentation quality. Desired qualifications include a Bachelor's degree, 5+ years of experience in writing and editing user documentation, strong communication skills, and a passion for creating compelling documentation materials.

Seeking a Senior Content Designer for User Education role at RingCentral. Responsible for creating intuitive help and support solutions for users by developing clear and concise educational materials. Must have strong communication skills, attention to detail, and at least 5 years of experience in writing and editing user documentation for software products.