Search the 38 jobs at Upgrade, Inc.

Senior Product Manager role at Upgrade, responsible for defining and implementing key initiatives for the Upgrade Card product. Must have 5+ years of product management experience in a fast-paced environment and fluency in product development tools, SQL, web analytics, and A/B testing software.

Upgrade is seeking a Learning and Development Instructional Design Supervisor to lead the creation and delivery of learning programs for employees. This on-site role in Phoenix involves strategic leadership, instructional design expertise, team management, quality assurance, and project management responsibilities.

Supervisor, Merchant Underwriting role at Upgrade, leading and coaching a team of Home Improvement Specialists/Underwriters, advocating for team development, ensuring department goals are exceeded through effective leadership, and fostering productive relationships with business partners.

Settlement Specialist role at Upgrade, a fintech company, involves reviewing and processing settlements, negotiating payment agreements with customers, providing feedback, and supporting operational policies and procedures.

Looking for a part-time Office Coordinator to manage administrative tasks, event planning, and general office maintenance. Must have 2+ years of administration experience and excellent communication skills. Bachelor's degree preferred. Positive attitude and ability to work in a fast-paced environment.

Join Upgrade, a fintech company providing affordable and responsible credit products, as an Analyst in the Financial Institutions Group. Interface with executives, develop investor experience, create marketing materials, assist in sales team operations, and manage relationships with financial institutions.

Vice President of Merchant Risk Operations responsible for all aspects of merchant risk for Home Improvement Loans. Develop and implement risk management strategies, lead a team, ensure compliance with regulations, and collaborate with internal teams. Hybrid role in Atlanta office.

Dealer Development Manager at Upgrade, a fintech company providing credit and banking products. Responsibilities include promoting lending programs to automobile dealerships, educating on program benefits, and building strong partnerships. Requires residency in Spokane, WA.

Define and implement key initiatives for Upgrade’s credit card product, monitor and solve issues across the business, define new products and features, lead cross-functional teams, analyze product impact, and define key success metrics.

Manager, People Operations role at Upgrade fintech company in Phoenix, responsible for HR operations, compliance, and employee lifecycle management. Oversees a team handling benefits, HRIS updates, onboarding, and offboarding. Requires 5+ years of HR operations experience and Bachelor's degree in HR or related field.

Knowledge Management Specialist responsible for research, writing, and editing professional quality process and job guide documentation in a financial services contact center environment. Must have experience in procedural documentation and content creation, exceptional communication skills, and a sense of ownership towards issue resolution.

Documentation Specialist role at Upgrade, a fintech company, responsible for creating and editing process and job guide documentation for operational teams in a financial services contact center environment. Requires 2+ years of related experience, formal writing skills, and financial services regulatory knowledge. Must have a Bachelor's degree and experience in a startup or fintech call center environment.

The Specialist, Fraud Operations at Upgrade is responsible for handling accounts needing special review for suspicious activity and fraud, working with internal teams to prevent fraudulent activities, and ensuring the security of customers' accounts. This role requires attention to detail, problem-solving skills, and a focus on maintaining compliance.

The Director of Payroll will oversee and manage all aspects of payroll operations for the company. They will be responsible for ensuring accuracy, timeliness, and compliance with payroll regulations in both the US and Canada. The ideal candidate will have extensive experience in payroll operations and stock administration, as well as a strong understanding of international payroll regulations and compliance requirements. This role will be based in the San Francisco office in a hybrid capacity.

Oversee and manage all aspects of payroll operations for the company, including US and Canadian payroll processes and stock compensation.

Director role in Capital Markets team. Responsible for establishing and maintaining funding capital from institutional investors. Analyzing financing options, negotiating legal agreements, providing analysis on collateral performance, and developing balance sheet management framework. Requires 7+ years of capital markets experience.

The Knowledge Base Writer will be responsible for creating and maintaining professional-quality process and job guide documentation in a financial services contact center environment. They will work closely with the Process Management team to establish standard procedures across operational teams.

The Knowledge Base Writer will be responsible for creating and maintaining process and job guide documentation for a financial services contact center. They will collaborate with operational teams to establish standard procedures and ensure consistency across the organization. This role requires expertise in procedural documentation, exceptional communication skills, and a strong sense of ownership.

The Deposit Controls Manager at Upgrade is responsible for ensuring consistency in meeting business and regulatory requirements related to deposit accounts. This individual will collaborate with partners and stakeholders, manage documentation, address and escalate potential deviations from compliance, and provide timely reporting of deposit operations results.

Responsible for managing day-to-day operations of a team of Account Specialists, handling escalation inquiries, developing processes, and supervising employees in a fintech company specializing in credit and banking services. Must have 3+ years of Bank Operations experience and 2+ years of supervisory experience.