As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.
Responsibilities:
- Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
- Possess an understanding of client's business, program goals and objectives; implement varied use cases to ensure Movable Ink’s software drives measurable and scalable value
- Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
- Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
- Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
- Configure and thoroughly QA campaigns ahead of launches
- Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts
Qualifications:
- 2+ years of account, project, or implementation management experience required
- Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
- Strong understanding of the mobile & email marketing space and strategies
- Ability to multitask, prioritize, and manage time efficiently
- Good communication skills and the ability to synthesize complex topics for multiple audiences
- Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
- Strong troubleshooting and problem-solving skills
- Attention to detail and a strong commitment to quality
- Strong technical affinity, ability to quickly learn and use new technologies
This role is remote and open to candidates located in the Western United States.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Skills Required
- 2+ years of account, project, or implementation management experience
- Direct experience with enterprise mobile or email service providers
- Strong understanding of mobile and email marketing strategies
- Ability to multitask, prioritize, and manage time efficiently
- Strong communication skills and ability to synthesize complex topics for multiple audiences
- Understanding of HTML, JavaScript, APIs, and technologies underpinning the modern web
- Strong troubleshooting and problem-solving skills
- Strong attention to detail and commitment to quality
- Strong technical affinity and ability to quickly learn and use new technologies
- Ability to work remotely while located in the Western United States
What the Team is Saying
Movable Ink Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as generous or unlimited, with paid holidays, wellness days, floating days, and even sabbaticals. Signals around PTO usage and remote flexibility suggest this area is a consistent strength.
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Parental & Family Support — Parental leave is highlighted as competitive and inclusive, with extended paid leave for birthing and non‑birthing parents plus adoption and fertility benefits and a structured return‑to‑work program. Family‑forming support and childcare assistance further reinforce depth in this area.
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, and vision plans alongside global mental‑health resources. Additional inclusions such as transgender‑inclusive care and wellness programs broaden perceived value.
Movable Ink Insights
What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Movable Ink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
