As a Solutions Architect, you will work with some of the world’s best-known brands, enabling them to deliver AI-powered, highly personalized email and mobile programs. You will act as a universal translator, investigator, and product evangelist focused on establishing clients for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope, design, and implement custom technical solutions, develop project plans, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.
Responsibilities:
- Client Onboarding & Migration: Lead the technical setup and onboarding process for new clients, guiding them to migrate existing email and marketing strategies to our AI/ML-based platform quickly and smoothly.
- Solution Design & Customization: Collaborate with clients and cross-functional internal teams to scope, design, and implement custom technical solutions, integrations (e.g., Custom Apps, Webhook transforms, CDP/API integrations), and workflows to achieve client objectives.
- Data Orchestration: Working directly with client and internal teams to parse, manipulate and format data feeds to support near and long-term initiatives.
- Issue Resolution & Troubleshooting: Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.
- Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
- Collaboration: Work closely with Sales, Solution Consultants, Implementation Managers, and other teams to ensure a cohesive and successful client experience
- Product Expertise & Thought Leadership: Serve as a subject matter expert and go-to resource on Studio, Da Vinci, and applied AI use cases; advise on product roadmap and feature improvements based on client feedback.
Qualifications:
- 3+ years in a technical implementation, solution architect, or technical account management role, preferably in the marketing technology sector
- 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
- Extensive experience with multiple enterprise email or mobile service providers (e.g., Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
- Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
- Proven track record of managing complex client onboarding projects
- Technical proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python or API/webhook integrations is a plus
- 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
- Excellent problem-solving and troubleshooting skills
- High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
- Ability to explain technical concepts in simple terms to various stakeholders
- Strong communication and project management skills
- Strong understanding of AI/ML applications in email and digital marketing, including experience managing AI systems
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Skills Required
- 3+ years of experience in technical implementation, solution architecture, or technical account management
- 3+ years of consulting experience delivering advanced technical solutions across interconnected systems
- Extensive experience with multiple enterprise email or mobile service providers
- Ability to identify integration opportunities involving client APIs, web services, and technology stacks
- Proven experience managing complex client onboarding projects
- Technical proficiency in HTML, CSS, JavaScript, and data architectures
- 2+ years of experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
- Excellent problem-solving and troubleshooting skills
- Understanding of digital marketing strategies and personalization objectives for email and mobile channels
- Ability to explain technical concepts clearly to varied stakeholders
- Strong communication and project management skills
- Strong understanding of AI/ML applications in email and digital marketing, including experience managing AI systems
- Familiarity with Python or API/webhook integrations
- Experience in the marketing technology sector
What the Team is Saying
Movable Ink Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as generous or unlimited, with paid holidays, wellness days, floating days, and even sabbaticals. Signals around PTO usage and remote flexibility suggest this area is a consistent strength.
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Parental & Family Support — Parental leave is highlighted as competitive and inclusive, with extended paid leave for birthing and non‑birthing parents plus adoption and fertility benefits and a structured return‑to‑work program. Family‑forming support and childcare assistance further reinforce depth in this area.
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Healthcare Strength — Health coverage is presented as comprehensive, including medical, dental, and vision plans alongside global mental‑health resources. Additional inclusions such as transgender‑inclusive care and wellness programs broaden perceived value.
Movable Ink Insights
What We Do
Movable Ink personalizes every customer engagement through automation and artificial intelligence. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and achieve the optimal customer experience. Headquartered in New York City with 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, and Australia.
Why Work With Us
Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.
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Movable Ink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
