The part of the Account Management Senior Associate (Associate Account Manager) will provide support to the Account team of their assigned Coalition. The Account Management Senior Associate will provide client facing support, non-standard reporting, submit client access requests, and assist with benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Account Management Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Account Management Senior Associate's performance is by way of both the Account Team and client satisfaction.

Essential Functions

• Assists the Account Management team by providing client facing support.
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handling Billing and Rebates research.
• Implementation and setup of ESI products and services.
• Work on Ad-hoc Projects as needed.
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
• Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.

Qualifications

• Bachelor's degree in related field or 5-8 years of relevant experience.
• Strong PC skills including Microsoft Office products, e-mail and the Internet.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Responsiveness, relationship building and Accountability
• Knowledge of the healthcare and PBM industry preferred.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.