The Coca-Cola Company is evolving as a consumer-centric total beverage company. We are looking for a dedicated Advisor, Customer Operations to serve as a liaison and primary point of contact for our Foodservice customers' equipment service requirements. This dynamic role encapsulates the coordination of new installations, replacements, flavor changes, equipment removals and other types of projects. An ideal candidate will possess a strong background in beverage installations and a keen dedication to customer service.

What You'll Do For Us

• Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.
• Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
• Coordinate logistical details of, closings, relocations, and remodels, ensuring seamless execution.
• Monitor and track all activity in Thirsty, QuickBase and/or other tracking systems.
• Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations.
• Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
• Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
• Manage the sourcing and delivery of assets, and/or parts, utilizing Coca-Cola information systems.
• Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
• Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
• Process and expedite orders while communicating demand for products or services effectively.

Qualifications & Requirements

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications
• In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Excellent problem-solving acumen, with robust leadership capabilities.
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:HVAC Systems; Detail-Oriented; Technical Support; Oral Communications; Troubleshooting; Computer Literacy; Equipment Installations; Customer Service; Refrigeration Systems