Scaled Solutions Engineer
About the Team
We are looking for a founding member of the Commercial Solutions Engineering team at Miro. The team’s mission is to be customer-facing technical leaders who represent the Miro brand by articulating business value and applying thought and practical leadership to drive solution wins for our customers.
About the Role
In this role, you will have a unique opportunity to be the first Solutions Engineer for the Commercial segment. The ideal candidate will have experience and an interest in managing the business ecosystem for Mid Market customers, experience handling complex accounts, and technical/domain knowledge. You will accelerate new logo and expansion sales cycles and serve as a Miro product expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Marketing teams in shaping how our customers use the product and how our product evolves with the customers’ needs.
What you’ll do
- Partner with Account Executives to understand customer’s current challenges, requirements, and business objectives
- Create a process and strategy on how to best support a large number of reps with a prioritization model and rituals to scale your impact
- Act as a technical product advisor to our Commercial/Mid Market customers to discover and unlock expansion opportunities
- Present weekly demo webinars and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience
- Lead Proof of Concepts where necessary to help customers validate technical requirements
- Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, and platform)
- Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
What you’ll need
- 3+ years experience in a technical or customer facing role, 1+ years in pre-sales solutions engineering or solutions consulting
- Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
- Familiarity with REST APIs/Web SDK
- Strong background in value selling
- Excellent written and verbal communication skills with an interest in delivering compelling presentations
- Demonstrated proficiency in conveying technical and business knowledge to executives and technical stakeholders
- Strong critical thinking and problem-solving skills
- Desire to continuously improve and seek feedback
- Ability to learn fast and adapt to a constantly evolving product
- Nice to have — knowledge or experience working with Miro or other SaaS enterprise collaboration, content management tools, or agile/scrum methodologies
What's in it for you
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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